Talent Profile

I am a bilingual Arabic/English professional with 10+ years of experience in customer service and guest relations across international hotels in Qatar, UAE, and Morocco. Alongside hospitality, I manage Google Maps profiles for local businesses, helping them improve visibility and customer engagement through accurate listings, reviews, and content moderation.

Recently, I contributed to launching a Virtual Butler project at ******** enabling instant WhatsApp guest communication via QR codes. This reduced response times by 85% and boosted guest satisfaction ( from 70% to 92%).

I specialize in content moderation, online reputation management, and customer experience enhancement. I am motivated, detail-oriented, and eager to expand into trust & safety roles to help platforms like Google Maps, YouTube, and Ads provide safe and accurate user experiences.