Talent Profile

Sr. Quality Evaluator, Technical Specialist, KYC - Client Data Service Analyst | Client Data Management | Delivering Efficient IT Solutions, Compliance and Integrity.

Enthusiastic about collaborating with professionals who emphasize quality and operational effectiveness. I look forward to understanding the critical challenges your team faces and discussing how I can support your efforts in overcoming them. Furthermore, I recognize the importance of performance evaluation and would greatly appreciate any guidance available for my development within the team.

Key Achievements:

٠ Reduced HW & labor costs by $50K++/year through root cause analysis

٠ Lowered fraudulent actions in Facebook verified badge requests by 67%.

٠ Moderated FB content with 98% accuracy, ensuring guideline compliance

٠ Improved SLA adherence through proactive monitoring and strategic process optimization

٠ Streamlined workflows, resulting in increased productivity and enhanced team collaboration

As a Senior Quality Evaluator with two years of specialized experience in quality assurance and five years in IT Service Desk, Data Compliance (KYC), Content Moderation, and Sales Associate. I am dedicated to driving operational excellence and ensuring compliance in dynamic, fast-paced environments. With extensive hands-on experience in IT Management, Customer Relationship Management (CRM), Data Visualization, and SaaS/cloud services, I effectively leverage data-driven insights to inform strategic decision-making.

It would be an honor to contribute to your organization’s success!