Customer Success Lead

Job Title: Customer Success Lead

Location: Remote

Employment Type: Full-time

Department: GTM

Company Overview:

At Conduit, we're building the rollup-native cloud platform that will scale Ethereum. Our mission is to provide onchain compute solutions that empower crypto builders by offering scalable, high-performance infrastructure for Web3 applications.

Rollups have emerged as the answer to blockchain scalability issues, but building and operating rollups is complex and time-consuming. Conduit simplifies this process, allowing developers to easily launch and maintain their own blockchain infrastructure—similar to how AWS and GCP revolutionized Web2 cloud services.

Since our launch in 2023, Conduit has seen massive adoption, running the largest chains in production—including Proof of Play, Zora, Aevo, and many more. We support 200+ chains across mainnet and testnet, with over $1B in total-value-locked (TVL). Backed by a $37M Series A co-led by Paradigm and Haun Ventures, Conduit is rapidly scaling to unlock the next wave of Web3 innovation.

Our team consists of top engineers and operators from Meta, Brex, Compound, Amazon, Aave, Paradigm, and more. We’re headquartered in San Francisco, with team members distributed globally.

About the Role:

As the Customer Success Lead, you’ll own the entire post-sales customer journey, ensuring that customers maximize the value of their infrastructure on Conduit. You will work closely with Sales, Partnerships, Product, and Engineering to drive seamless onboarding, proactive account management, and customer health monitoring. You’ll also identify expansion opportunities and mitigate potential risks.

This is a high-impact, strategic role where you'll manage a diverse portfolio of enterprise and digital-first accounts, ensuring renewals and revenue growth. Over time, you’ll have the opportunity to build and scale the Customer Success team.

You will report to the Sales Leader and oversee a portfolio generating $5M+ in ARR.

Key Responsibilities:

• Own the entire post-sales experience, including onboarding, adoption, renewals, and expansion.
• Manage a portfolio of enterprise and digital-first accounts, ensuring high customer satisfaction.
• Collaborate with Sales to drive revenue expansion through upsells, cross-sells, and custom product offerings.
• Act as the voice of the customer, providing feedback to Product, Sales, and Engineering teams to influence roadmap priorities.
• Develop scalable customer success processes to support both high-touch and digital-first accounts.

Qualifications:

• 5+ years of experience in Customer Success, Account Management, or a related role, preferably in B2B SaaS or infrastructure.
• Experience managing both large enterprise accounts and digital-first customer success processes.
• Proven track record of driving renewals and expansion revenue across a portfolio of accounts.
• Experience implementing scaled customer success strategies.
• A startup mindset—adaptability, resilience, and a willingness to learn from both successes and failures.

Bonus Points:

• Experience working with highly technical products and customers.
• Knowledge of blockchain, Web3, or infrastructure-related SaaS products.
• Deep understanding of blockchain rollup architecture and trade-offs between different designs and implementations.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with top-tier investors and a world-class team.
• Flexible remote work environment.
• Professional growth and leadership opportunities.
• A collaborative and fast-paced culture driving innovation in Web3 infrastructure.

Join Us:

Be part of a team that's shaping the future of blockchain infrastructure. Apply today and help us scale Ethereum to the next level!