Technical Support Engineer (Remote)

Job Title: Technical Support Engineer (Remote)

Company: CrowdStrike

Location: Australia and New Zealand (Remote)

Job Type: Full-time

About the Role:

CrowdStrike is looking for a highly skilled Technical Support Engineer to join their Customer Support team. This remote role involves troubleshooting and resolving issues for CrowdStrike’s global customer base, ensuring customer satisfaction while working in a dynamic technical environment. The ideal candidate will be customer-focused, possess strong analytical and problem-solving skills, and be eager to learn new technologies.

Responsibilities:

• Serve as the primary point of contact for customers, resolving technical issues related to CrowdStrike products.
• Troubleshoot problems at the application and OS level (Windows, Linux, or Mac).
• Work with internal teams and Product experts to resolve bugs and enhance product features.
• Manage customer escalations and provide effective communication throughout the resolution process.
• Contribute to knowledge articles and assist in mentoring/training junior team members.
• Stay current with new technologies and product features.
• Work on shifts/holidays as required by business needs.

Qualifications:

• Experience in a Product Technical support role, supporting global enterprise customers.
• Strong oral and written communication skills.
• Solid experience with troubleshooting in Windows, Linux, or Mac environments.
• Strong understanding of operating system fundamentals (user/kernel space, memory management, etc.).
• Experience using tools for debugging issues in various OS environments.

Bonus Points:

• SIEM/SOAR: Experience with log management tools, container administration, and query languages.
• Identity Management: Experience with Windows Servers, Active Directory, MFA, and authentication protocols.
• Cloud Technologies: Experience troubleshooting in a SaaS environment, debugging API/REST interfaces, and familiarity with cloud platforms like Docker and Kubernetes.

Benefits:

• Remote-friendly, flexible work culture.
• Market-leading compensation and equity awards.
• Comprehensive wellness programs.
• Paid time off, parental/adoption leave, and holidays.
• Professional development opportunities.
• Great Place to Work Certified™ environment.