AI prompt and quality engineer - United Arab Emirates

Job Title:

AI Prompt and Quality Engineer

Location: Remote – Global Village, Dubai, UAE

Type: Full-Time

About the Role:

CoinMarketCap is seeking an AI Prompt and Quality Engineer to ensure the accuracy and performance of its AI chatbot systems. This role is vital for maintaining high-quality user interactions by monitoring chatbot responses, identifying and resolving issues, and contributing to model tuning and data-driven optimization.

Key Responsibilities:

• Quality Monitoring: Evaluate AI chatbot responses for accuracy, relevance, and natural flow via manual checks and user feedback
• Issue Resolution: Identify issues, document root causes, and recommend effective improvements
• Model Optimization: Work with engineering teams on tuning and data annotation to improve model performance
• Data Analysis: Analyze user interactions to generate insights for product enhancement
• Process Enhancement: Refine QA processes for consistency and scalability

Qualifications:

• Technical Skills:
• Strong grasp of AI chatbot architecture, evaluation metrics, SQL, Excel
• Basic knowledge of NLP and machine learning concepts
• Experience:
• 2+ years in chatbot QA or AI optimization
• Familiarity with top AI chatbot platforms
• Soft Skills:
• Excellent communication, attention to detail, problem-solving mindset, and adaptability