Area Collections Manager

Job Title:

Area Collections Manager

Location: Mumbai Metropolitan Region (On-site)

Type: Full-time

About PhonePe:

• Leading digital payments platform in India with 600M+ users and 40M+ merchants.
• Expanding into financial services like Insurance, Lending, Wealth, and tech-enabled consumer businesses.
• Culture focuses on ownership, innovation, and fast execution.

Key Responsibilities:

• Strategize and drive collections for the assigned region’s portfolio.
• Ensure compliance with collection processes.
• Control roll rates and recover overdue payments from delinquent accounts.
• Drive higher resolution rates across delinquency buckets.
• Develop and implement collection strategies tailored to the nature of exposure and delay severity.
• Continuously improve collections processes for efficiency.
• Drive implementation of collections SOP and regulatory compliance controls.
• Monitor delinquent portfolios daily and devise location-level strategies for smooth operations.

Functional Competencies:

• Business Acumen: Analyze and improve day-to-day collection processes.
• Analytical: Use data-driven insights to enhance process efficiency.
• Stakeholder Management: Communicate proactively and resolve disagreements maturely.
• Results Oriented: Deliver short-term and long-term business goals.

Candidate Profile:

• MBA/Graduate or higher qualification.
• Minimum 5 years experience in collections.
• Experience in NBFCs, Banks, or Fintech is mandatory.
• Strong decision-making, ability to work under pressure, and excellent communication skills.

Benefits:

• Medical, critical illness, accidental, and life insurance.
• Wellness programs and onsite medical center.
• Parental support programs (maternity, paternity, adoption, daycare).
• Relocation, travel, and transfer support.
• Retirement benefits including PF, gratuity, NPS.
• Higher education assistance, car lease, salary advance, etc.

Why Join PhonePe?

• Work with one of India’s fastest-growing fintech leaders.
• Dynamic and inclusive work culture that values innovation and expression.
• Opportunity to impact millions of users with cutting-edge financial services.