Bilingual Threat Operations Specialist (West Coast) – Remote

📍 Location: Remote (West Coast, U.S.)

💰 Salary Range: $109,000 - $120,000 + equity + benefits

🕒 Job Type: Full-time

About Discord

With over 200 million monthly users, Discord is where people connect, talk, and play games together. More than 90% of our users engage in gaming, spending over 1.5 billion hours playing thousands of unique titles each month. As a multiplatform, multiplayer, and multigenerational platform, we are redefining how people build communities and friendships online.

Now, we’re looking for a Bilingual Threat Operations Specialist to help ensure the safety and well-being of our users by identifying and mitigating harmful content on our platform.

About the Role

As a Bilingual Threat Operations Specialist, you will play a critical role in investigating and mitigating sensitive and high-risk threats on Discord. This includes working on complex investigations related to child safety, graphic violence, and other exploitative content. Your expertise will help us prevent harm, support vulnerable users, and develop strategies to improve platform safety.

🚨 Please note: This role involves exposure to graphic and objectionable content, including child exploitation, violence, self-harm, and other sensitive materials. Candidates should be prepared for the emotional and psychological challenges associated with this type of work.

Key Responsibilities

🔎 Investigations & Threat Mitigation

• Review, assess, and respond to sensitive content reports, including child exploitation, graphic violence, self-harm, and explicit content.
• Conduct complex investigations to understand abuse patterns, identify responsible individuals or networks, and prepare high-quality reports for internal teams and law enforcement agencies.
• Apply critical decision-making skills in fast-paced, high-risk situations to mitigate threats while prioritizing user privacy and safety.

🛡️ Proactive Threat Detection & Response

• Leverage internal data, open-source intelligence, and third-party information to identify and stop emerging threats.
• Collaborate with internal teams and external partners to develop new strategies for identifying and preventing harmful content.
• Monitor trends and identify evolving threats, sharing insights to inform safety policies and platform improvements.

💬 Community Engagement & User Support

• Provide empathetic support to users experiencing safety-related concerns.
• Work closely with law enforcement, government agencies, and safety organizations to escalate serious threats appropriately.
• Assist in building a safer and more inclusive online environment by sharing expertise in minor safety and content moderation.

Who You Are

✅ Experienced in Trust & Safety: 1-2 years in moderation or safety operations, with some exposure to child safety investigations.

✅ Bilingual: Proficiency in a second language, such as Spanish, Portuguese, or Arabic.

✅ Flexible & Adaptable: Willingness to work non-standard shifts, including weekends, holidays, or early/late hours as needed.

✅ Data-Driven & Analytical: Able to interpret threat trends, patterns, and user data to inform safety efforts.

✅ Exceptional Communicator: Strong written and verbal skills to document findings, create reports, and communicate with key stakeholders.

✅ Resilient & Detail-Oriented: Comfortable handling sensitive and distressing content while maintaining professionalism and accuracy.

Bonus Points

🎓 Background in Intelligence, Cybersecurity, or Criminal Justice (or equivalent experience).

📊 Experience with SQL, Python, or data manipulation tools.

🔍 Familiarity with social listening tools, OSINT techniques, or trust & safety best practices.

What We Offer

💰 Competitive salary + equity + benefits

⏳ Flexible work schedule & remote-friendly environment

📚 Professional development & career growth opportunities

🛡️ Comprehensive health & wellness benefits

🎮 A chance to shape the future of gaming and online communities

Why Join Discord?

We believe gaming isn’t just about competition—it’s about connection. Whether it’s grinding for diamond rank, vibing to music together, or just hanging out with friends, Discord is where millions of users come to build friendships and communities.

Are you ready to make a real impact in creating a safer digital world? 🚀

📩 Apply now and be part of our mission!