Business Intelligence Lead

💼 Position:

Business Intelligence Lead

Location: Remote (Singapore-based role)

Employment Type: Full-time

🏢 About Binance:

Binance is the world’s largest cryptocurrency exchange and blockchain ecosystem, with over 250 million users across 100+ countries. Its offerings span trading, research, education, payments, institutional services, and Web3 innovations. Binance prioritizes financial inclusivity, transparency, and performance at global scale.

🎯 Role Overview:

This role sits within Binance's Customer Service team, driving strategic data insights to improve customer satisfaction and operational efficiency. You'll lead data analysis initiatives, manage a team of analysts, deliver insightful visualizations, and partner across departments.

🧩 Key Responsibilities:

🔍 Data Analysis & Insights:

• Conduct deep-dive analytics on customer service data to identify trends, bottlenecks, and opportunities.
• Apply techniques like cluster analysis, regression modeling, and statistical analytics.
• Monitor and report on KPIs, and propose strategies for improvement.

👥 Team Leadership:

• Lead and mentor a team of data analysts.
• Set analysis standards and review outputs for accuracy and relevance.
• Promote best practices in business intelligence and collaborative problem-solving.

🗂️ Project Management:

• Manage end-to-end analysis projects—from scoping and requirements to delivery.
• Prioritize initiatives and resource allocation to meet business needs.

📊 Visualization & Reporting:

• Create intuitive dashboards and reports to make data accessible for non-technical stakeholders.
• Use tools like Tableau, Power BI, or Datawind to craft interactive visuals.

🤝 Strategic Collaboration:

• Partner with Customer Service leadership and Product/Engineering teams.
• Identify product or process enhancements based on data trends.

✅ Qualifications:

Technical Skills:

• Strong hands-on experience with SQL, Python, and data modeling.
• Proficient in data warehousing concepts and BI tools (e.g., Tableau, Power BI).
• Advanced Excel (including macros).

Soft Skills:

• Excellent problem-solving and analytical skills.
• Clear communicator with strong presentation skills.
• Detail-oriented and organized; team-focused but capable of independent leadership.

Experience:

• 3+ years of relevant BI/Data Analyst experience.
• 3+ years in people leadership or team management.
• Prior experience in fintech, financial services, or technology sectors is a plus.

🌟 Why Binance:

• Shape the future of the Web3 and blockchain economy.
• Collaborate in a flat, fast-paced, high-impact global team.
• Work remotely with high autonomy and strategic influence.
• Access growth opportunities, competitive pay, and benefits.
• Contribute to a user-focused culture driving innovation and accessibility.