IT Support Associate – ChromeOS

📍 San Francisco, CA (Hybrid) | 💼 Full-Time

💰 $100,000–$112,500 base salary + equity + benefits

About Discord

Discord is used by over 200 million people each month to connect, share, and game together. With over 1.5 billion hours of gameplay time tracked monthly, Discord is at the center of the gaming universe—and we're building a future where communication is as seamless and immersive as gaming itself.

The Role: IT Support Associate, ChromeOS

We’re looking for an IT Support Associate with expertise in ChromeOS to enhance the experience of Discord employees across the globe. You’ll play a key role in delivering best-in-class hardware/software support, improving IT processes, and scaling systems that support team growth. This is a hybrid role requiring 2 days per week in our San Francisco HQ, with occasional increased onsite presence for major events.

What You'll Be Doing

• 🛠 Provide Tier 3 support for end-user devices across MacOS, Windows, and (occasionally) Linux.
• 💼 Support enterprise software such as Google Workspace, Microsoft 365, Asana, 1Password, JAMF, InTune, and Entra.
• 🔧 Manage systems access and lifecycle management across global teams.
• 🧩 Implement IT architecture components related to Identity Providers (SSO/IDM).
• 📉 Reduce ticket volume by identifying recurring issues and applying long-term fixes.
• 🤝 Lead and contribute to IT projects that align with Discord’s global scale and technology goals.

What You Should Bring

• ✅ 3+ years of progressive IT support experience
• ✅ Strong experience with ChromeOS and Chrome Enterprise
• ✅ Proficiency with both MacOS and Windows
• ✅ Knowledge of SSO and identity management systems (e.g., Okta)
• ✅ Excellent communication and problem-solving skills
• ✅ Hands-on experience with enterprise IT tools (e.g., JAMF, InTune, Entra)

Bonus Points If You:

• Have watched every episode of One Piece
• Know 10+ Cheesecake Factory menu items by heart
• Can hold a full conversation while playing FIFA ⚽

Compensation & Benefits

• 💰 Base Salary: $100,000–$112,500
• 📈 Equity: Company stock options
• 🏥 Benefits: Medical, dental, vision, mental health support, paid time off, and more
• 🌍 Hybrid Flexibility: 2–4 days/week in SF HQ depending on events

Why Work at Discord?

Join a company that values belonging, fun, and innovation. At Discord, you’ll find yourself surrounded by passionate people, cutting-edge tools, and a mission to make communication and gaming better—for everyone.

🎮 Ready to level up your IT career?

👉 Apply Now to become our next IT Support Associate, ChromeOS and join the mission to connect the world through play.