Client Engagement Equities Specialist

About the Job

Kraken is a mission-focused company striving to accelerate the global adoption of crypto. As a fully remote company, Kraken offers products like Kraken Pro, Desktop, Wallet, and Kraken Futures, focusing on security, crypto education, and client support.

Role Overview

As a Client Engagement Equities Specialist, you'll be the first point of contact for clients using Kraken’s equities platform. You will help grow this new venture by offering support related to equities trading while being trained to handle inquiries related to crypto products. You’ll report to a specialized team supporting all Kraken trading products, engaging with leadership and other departments.

Key Responsibilities

• Answer equity-related client inquiries via email, live chat, and phone.
• Assist in managing the support team, providing QA, improving training materials, and updating documentation.
• Offer product feedback and report bugs to the engineering team.
• Provide detailed explanations of fees, profit/losses, and execution prices.
• Maintain professional communication internally and externally.
• Support product testing before new features are released.

Skills & Qualifications

• Fluent in English, with active FINRA Series 7 and 63 Licenses.
• Experience using equities platforms and a strong understanding of trading.
• Knowledge of cryptocurrencies and related trading platforms.
• Excellent client support skills with a focus on providing a 6-star experience.
• Ability to adapt and learn quickly in a fast-changing environment.
• Must work North American hours, with flexibility.

Nice to Haves

• Experience in remote work.
• Familiarity with Google Sheets, Google Script, or platform APIs.
• Multilingual abilities or data analytics experience.

Kraken encourages applicants from all backgrounds and offers a supportive, diverse work culture.