Community Operations Specialist - Binance Wallet - Binance

Community Operations Specialist | Web3 & Blockchain Enthusiast

Summary

Passionate and results-driven community operations professional with proven experience in engaging Web3 communities, driving user growth, and executing integrated campaigns across decentralized platforms. Skilled in on-chain ecosystems, wallet infrastructure, and fostering vibrant crypto-native communities. Adept at working cross-functionally with product, marketing, and support teams to amplify user engagement and translate community feedback into actionable insights.

Core Responsibilities & Achievements

• Managed and grew Web3-focused community platforms including Telegram, Discord, Twitter, and Reddit, ensuring real-time engagement and support for users.
• Planned and executed community campaigns and KOL-driven initiatives to boost wallet adoption and educate users on self-custody and on-chain trading.
• Developed feedback loops by synthesizing input from users and community leaders to inform product development and feature prioritization.
• Coordinated with internal teams to support go-to-market strategies for wallet product launches and decentralized finance (DeFi) features.
• Tracked performance using analytics and sentiment analysis tools, providing weekly reports and recommendations to the marketing and product teams.
• Maintained a high level of responsiveness and flexibility to support a global, always-on community in multiple time zones.

Skills & Tools

• Web3 Platforms: MetaMask, Trust Wallet, Binance Wallet
• Tools: Notion, Telegram, Discord, Sprout Social, Typeform, Google Analytics
• Skills: Community Management, Campaign Execution, KOL Engagement, Crypto Education, Content Development, Cross-functional Collaboration