Job Details
Compliance Vendor Operations Senior Manager
Web3 Marketing Jobs
Job Description
Position: Compliance Vendor Operations Senior Manager
Location: United States (Remote)
Department: Legal, Operations
Company: Coinbase
About Coinbase
Coinbase is on a mission to increase economic freedom worldwide by building the next-generation onchain financial platform. We work in an intense and ambitious environment, pushing boundaries alongside some of the brightest minds in crypto, finance, and technology.
About the Role
As a Senior Manager of Vendor Management within the Customer Experience (CX) organization, you will be the bridge between Coinbase and its strategic BPO partners, ensuring world-class support and compliance operations. You will oversee operational excellence, performance management, and drive continuous improvement for Coinbase's compliance support services.
Key Responsibilities
- Build, lead, and scale the Compliance BPO Operations and Vendor Management team
- Ensure performance excellence across key metrics (quality, staffing, training, attrition, efficiency)
- Hold vendors accountable to Coinbase's operational and contractual standards
- Manage capacity planning, workforce forecasting, and resource allocation
- Oversee recruitment and retention of top-tier talent within partner organizations
- Collaborate cross-functionally to meet compliance, quality, and customer service goals
- Identify and resolve complex technical, process, and operational issues
- Lead continuous improvement and automation initiatives
- Drive data-driven decision-making and process optimization
Requirements
- 5+ years of vendor management or compliance operations experience
- Background in managing BPO operations, preferably in Compliance or Financial Services
- Strong written and verbal communication skills
- Proven track record in leading cross-functional projects in a fast-paced environment
- Solid understanding of budgeting and financial planning
- Experience driving transformational projects and process improvement
- Strong data analysis skills and ability to make informed, data-backed decisions
- Familiarity with compliance domains (KYC, AML, Sanctions) is a plus
- Deep understanding of financial services operations and emerging crypto trends
Nice to Have
- Proficiency with BI tools (Looker, Salesforce)
- Basic SQL knowledge
- AML system experience
- Professional certifications (CRCM, CAMS, CIA, CISA, CICA)
- Genuine interest or experience in cryptocurrency
Compensation
💰 Base Salary Range: $185,215 — $217,900 (USD)
➕ Bonus + Equity + Full Benefits (medical, dental, vision, 401(k))
Related Jobs
Latest Related Job For You
High Ticket Closer Specialist (BDM)
- Web3 Marketing Jobs
- Negotiate
- a day ago
Site Reliability Engineer
- Web3 Marketing Jobs
- Negotiate
- 5 days ago
DATA SCIENTIST-ADVANCED ANALYTICS
- Web3 Marketing Jobs
- Negotiate
- 5 days ago
QA and Test Automation Engineer - Cracow Based
- Web3 Marketing Jobs
- Negotiate
- 5 days ago
Account Executive - Brazil
- Web3 Marketing Jobs
- Negotiate
- 9 days ago
Production Manager - Spanish
- Web3 Marketing Jobs
- Negotiate
- 9 days ago
Enterprise Marketing - India
- Web3 Marketing Jobs
- Negotiate
- 9 days ago