Job Details

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Compliance Vendor Operations Senior Manager

Web3 Marketing Jobs

Job Description

Position: Compliance Vendor Operations Senior Manager

Location: United States (Remote)

Department: Legal, Operations

Company: Coinbase


About Coinbase

Coinbase is on a mission to increase economic freedom worldwide by building the next-generation onchain financial platform. We work in an intense and ambitious environment, pushing boundaries alongside some of the brightest minds in crypto, finance, and technology.


About the Role

As a Senior Manager of Vendor Management within the Customer Experience (CX) organization, you will be the bridge between Coinbase and its strategic BPO partners, ensuring world-class support and compliance operations. You will oversee operational excellence, performance management, and drive continuous improvement for Coinbase's compliance support services.


Key Responsibilities

  • Build, lead, and scale the Compliance BPO Operations and Vendor Management team
  • Ensure performance excellence across key metrics (quality, staffing, training, attrition, efficiency)
  • Hold vendors accountable to Coinbase's operational and contractual standards
  • Manage capacity planning, workforce forecasting, and resource allocation
  • Oversee recruitment and retention of top-tier talent within partner organizations
  • Collaborate cross-functionally to meet compliance, quality, and customer service goals
  • Identify and resolve complex technical, process, and operational issues
  • Lead continuous improvement and automation initiatives
  • Drive data-driven decision-making and process optimization


Requirements

  • 5+ years of vendor management or compliance operations experience
  • Background in managing BPO operations, preferably in Compliance or Financial Services
  • Strong written and verbal communication skills
  • Proven track record in leading cross-functional projects in a fast-paced environment
  • Solid understanding of budgeting and financial planning
  • Experience driving transformational projects and process improvement
  • Strong data analysis skills and ability to make informed, data-backed decisions
  • Familiarity with compliance domains (KYC, AML, Sanctions) is a plus
  • Deep understanding of financial services operations and emerging crypto trends


Nice to Have

  • Proficiency with BI tools (Looker, Salesforce)
  • Basic SQL knowledge
  • AML system experience
  • Professional certifications (CRCM, CAMS, CIA, CISA, CICA)
  • Genuine interest or experience in cryptocurrency



Compensation

💰 Base Salary Range: $185,215 — $217,900 (USD)

➕ Bonus + Equity + Full Benefits (medical, dental, vision, 401(k))

Job Overview

  • Job Posted

    a month ago

  • Job Types

    Full Time, Remote

  • Salary

    185.215K - 217.9K

  • Job Location

    United States · Remote

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Coinbase

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