Customer Experience Advocate (EMEA)

Customer Experience Advocate (EMEA)

Alchemy

Location: Europe · Middle East · Africa

About Alchemy:

At Alchemy, our mission is to bring Web3 to a billion people by providing developers with the tools they need to build exceptional on-chain products. As the only complete Web3 developer platform, we offer powerful APIs, SDKs, and infrastructure to help businesses build and scale decentralized apps and rollups.

Alchemy powers 70% of the top Web3 teams, over 90% of Web2 companies moving into Web3, and serves over 100 million end users globally. Our customers include top Web3 brands such as Polymarket, OpenSea, Circle, WorldCoin, and major global companies like Shopify and Adobe. Backed by leading VCs and institutions like Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, and Stanford University, Alchemy is at the forefront of Web3 innovation.

Role Overview:

The Customer Experience Advocate is the first point of contact for Alchemy’s community, especially through critical channels like Discord and online platforms like Twitter. You’ll play a key role in gathering customer feedback, assisting with technical issues, and helping shape the product roadmap by working closely with customers and various teams across Alchemy. This role is ideal for someone with a technical background who understands the needs of developers and wants to foster an engaged, supportive community.

Responsibilities:

• Respond to customer inquiries from growth and free-tier users on Discord.
• Troubleshoot and resolve issues related to billing, accounts, Alchemy APIs, SDKs, and core RPC services.
• Onboard new users, helping them familiarize themselves with the platform.
• Review and debug users' code, providing technical feedback and solutions.
• Continuously enhance the customer experience, focusing on improving the Discord experience.
• Gather and relay customer feedback to relevant teams, including the documentation team and product teams.
• Build strong relationships with customers through open, interactive communication.

What We’re Looking For:

• A computer science degree or software engineering experience.
• At least 1 year of experience in customer support or a customer-facing role.
• Strong communication and presentation skills.
• Good understanding of technical concepts, with programming skills in at least one programming language.
• Ability to multitask, prioritize, and manage time effectively.
• Fast learner with a passion for technology, blockchain, and crypto.
• Experience with blockchain technology is a significant plus.
• Experience founding a company or building side projects is a plus.

Why Alchemy:

Join a fast-paced, cutting-edge company at the forefront of the Web3 revolution. You’ll have the opportunity to work closely with a talented team of engineers and product experts, shaping the future of decentralized technology. If you're passionate about supporting developers and building a strong community, this role could be your next great opportunity.

Apply Now!