Job Details

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Customer Experience Associate, Account Security

Discord Moderator Jobs

Job Description

Customer Experience Associate – Account Security


Discord | Amsterdam, North Holland, Netherlands

Full-Time | Tuesday–Saturday, 9 AM – 6 PM CEST


As a Customer Experience Associate on the Account Security team at Discord, I work on the front lines of user support, ensuring the safety, trust, and satisfaction of our global community. My role centers on resolving account-related issues such as login problems, password resets, account recovery, and suspicious activity investigations — all with a high degree of empathy, technical expertise, and care.


Key Responsibilities:

  • Delivering timely, accurate, and thoughtful support to users across Discord’s help channels.
  • Investigating and resolving account access issues and unauthorized activity reports with discretion and security best practices.
  • Monitoring user security trends to identify operational improvements and reporting key insights to internal stakeholders.
  • Implementing and enforcing platform-wide security protocols to uphold user trust and account integrity.
  • Collaborating cross-functionally with product, trust & safety, and engineering teams to improve the user experience.
  • Educating users on account safety measures, potential threats, and how to maintain account security.
  • Maintaining detailed records of user interactions and assisting in developing internal and external support resources.


Skills & Qualifications:

  • Proven ability to troubleshoot complex account and security-related issues.
  • Strong written and verbal communication skills with the ability to simplify technical concepts for non-technical users.
  • Experienced with customer service platforms and support tools in a high-volume environment.
  • Technically proficient with desktop and mobile operating systems.
  • Fluent in English (additional fluency in Brazilian Portuguese, Russian, French, German, or Turkish is a plus).
  • Passionate about online communities, gaming culture, and Discord’s mission.
  • Committed to creating inclusive, supportive experiences for all users.


Apply now to connect with Discord.

Job Overview

  • Job Posted

    9 days ago

  • Job Types

    Full Time

  • Salary

    Negotiate

  • Job Location

    Netherlands

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Discord

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