Customer Service Agent - Merchant Team

🧾 Job Title:

Customer Service Agent – Merchant Team

🌍 Location:

Remote | Based in Singapore

💼 Job Type:

Full-time | Remote Work | Rotational Shifts

🛠️ Responsibilities:

• Handle inbound support (chat, email, calls) for P2P marketplace.
• Provide accurate responses and resolve customer issues.
• Escalate complex issues to relevant departments.
• Follow internal quality standards and shift schedules.
• Help with team and process improvement tasks.
• Stay updated on Binance services and crypto trends.

✅ Requirements:

• 2–3 years experience in customer support (preferably in fintech or financial services).
• Strong English communication skills (other languages are a plus).
• Multitasking & time management skills.
• Ability to work flexible hours (night, weekends, public holidays).
• Fast and stable internet (at least 5 Mbps).
• Knowledge or interest in blockchain/P2P/crypto is a plus.
• Team player with a solution-oriented mindset.

🌟 Why You Might Want to Apply:

• Work with a top-tier global company in the crypto/blockchain space.
• Career growth opportunities in a fast-paced industry.
• Remote, flexible work environment.
• Competitive salary and benefits.