Customer Service Agent - Merchant Team -Malaysia

💼 Position:

Customer Service Agent – Merchant Team

🏢 Company:

Binance – The global leader in cryptocurrency and blockchain solutions with over 250 million users across 100+ countries.

📍 Location:

Kuala Lumpur, Malaysia — Remote

🕒 Job Type:

• Full-Time
• Remote (must have reliable internet)

🎯 Key Responsibilities:

• Serve as the frontline support for Binance’s P2P (peer-to-peer) merchant operations.
• Handle inbound inquiries via chat, email, and calls.
• Proactively resolve issues, providing clear and accurate responses to customers.
• Escalate complex problems to team leaders or other departments when needed.
• Stay updated with internal guidelines, product changes, and market developments.
• Maintain high-quality standards and follow defined schedules and shifts.
• Contribute to the preparation and optimization of other support processes.
• Collaborate with internal teams and demonstrate a strong team-player mindset.

✅ Requirements:

• 2–3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
• Strong problem-solving mindset with a commitment to delivering top-tier customer experiences.
• Ability to work well under pressure in fast-paced, shifting environments.
• Fluent in English (both written and spoken); additional languages are a plus.
• Capable of multitasking and time management.
• Must have stable internet (minimum 5 Mbps broadband).
• Flexibility to work night shifts, weekends, and public holidays.
• Bonus: Familiarity with P2P crypto trading, blockchain, or being an existing Binance P2P user.

🌟 Ideal Candidate Profile:

You are a customer-first professional with solid communication skills, tech-savvy with interest in fintech/crypto, and resilient enough to thrive in shift-based remote work. You’re comfortable working autonomously and collaborating globally in a dynamic environment.

💡 Why Join Binance:

• Help shape the future of blockchain finance.
• Collaborate with global experts in a flat, fast-moving organization.
• Autonomy over impactful work and access to career development.
• Work remotely with competitive compensation and global exposure.
• Be part of a culture that values learning, performance, and innovation.