Customer Service Agent - Merchant Team -Metro Manila

🧾 Job Title:

Customer Service Agent – Merchant Team

📍 Location:

Metro Manila (Remote)

📅 Posted: 4 hours ago

💼 Job Type: Full-time

🏢 About Binance:

Binance is the world's largest cryptocurrency exchange and blockchain ecosystem with over 250 million users across 100+ countries. It offers services in trading, education, research, Web3, payments, and more.

👨‍💻 Key Responsibilities:

• Respond to customer queries via chat, email, or calls (P2P-related).
• Resolve user issues independently with accurate, timely responses.
• Stay informed about Binance services and P2P processes.
• Escalate critical problems to leads or other departments when needed.
• Comply with internal quality and schedule standards.
• Support additional tasks as assigned by leadership.
• Maintain a positive team attitude across departments.

✅ Requirements:

• 2–3 years of customer service experience, preferably in finance or fintech.
• Strong problem-solving and communication skills.
• Ability to work in fast-paced, changing environments.
• Fluent in English (other languages are a plus).
• Strong multitasking and time management abilities.
• Internet connection of at least 5 Mbps.
• Bonus: Knowledge of blockchain or Binance P2P platform.
• Willingness to work nights, weekends, and holidays.

🌟 Why Join Binance?

• Work with global blockchain leaders.
• Flexible remote work arrangement.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits.
• Flat, agile team structure with ownership of tasks.