Customer Service Representative - Global

Job Opportunity: Customer Service Representative at Gate (Remote, APAC)

Key Responsibilities:

• Provide text-based customer support via email and chat.
• Assist users with platform-related issues and inquiries.
• Deliver professional product consultation services.
• Calm and guide customers to enhance satisfaction and service quality.
• Report customer feedback to relevant teams for optimization.
• Keep users informed about platform and product updates.
• Handle additional tasks assigned by leadership.

Qualifications Required:

• Strong customer service orientation; prior support experience preferred.
• Team-oriented with strong execution, problem-solving, and analytical skills.
• Minimum 1 year of bilingual (Chinese-English) customer service experience in crypto, securities, or finance.
• Background in financial sectors (stocks, futures) is a plus.
• Willing to work in rotating shifts:
• 09:00–18:00
• 15:00–24:00
• 24:00–09:00 (GMT+8)