Customer Service Representative - Singapore

Job Title: Customer Service Representative

📍 Location: Singapore (Remote)

💼 Employment Type: Full-time

🌐 Languages Required: English & Mandarin

About Binance

Binance is the global leader in blockchain ecosystems and operates the world’s largest cryptocurrency exchange by trading volume and registered users. With over 250 million users in 100+ countries, Binance is known for its top-tier security, lightning-fast trading engine, deep liquidity, and comprehensive range of digital asset services. Our mission is to increase the freedom of money and improve global financial access.

Job Overview

Customer Service is central to Binance’s user-centric mission. This role involves providing timely and accurate support to users via ticketing systems and live chat platforms. The ideal candidate will be bilingual in English and Mandarin and have a proactive, solutions-driven attitude with a passion for crypto and blockchain.

Key Responsibilities

• Provide 24/7 customer support via back-office ticketing systems and live chat.
• Respond to customer inquiries, feedback, and complaints through email and other communication tools.
• Liaise with internal business units to document customer feedback and support requests accurately.
• Manage special customer cases and ad-hoc service tasks as needed.

Requirements

• Education: College degree or higher.
• Languages: Proficiency in English and Mandarin (spoken and written).
• Experience: At least 1 year in a customer service role, preferably in finance or e-commerce.
• Skills:
• Strong communication and interpersonal skills.
• Honest, detail-oriented, and a strong sense of responsibility.
• Ability to work under pressure and handle night/rotating shifts.
• Positive attitude toward blockchain and the crypto space.

Why Join Binance

✅ Shape the future with the world’s #1 blockchain ecosystem.

✅ Work with top global talent in a flat, user-focused organization.

✅ Enjoy autonomy in innovative, fast-paced projects.

✅ Grow your career with abundant learning and advancement opportunities.

✅ Competitive salary and benefits.

✅ Remote work flexibility (may vary by team/business unit).

Binance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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