Customer Service Representative (Ukrainian & English)

Job Title: Customer Service Representative (Ukrainian & English)

Location: Sofia, Sofia City, Bulgaria (Remote)

Job Type: Full-time

Company: Binance

About Binance:

Binance is the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 250 million people across more than 100 countries, Binance is a leader in blockchain and digital asset products. We provide a broad range of services from trading and finance to education, research, Web3 features, and more. Our goal is to build an inclusive financial ecosystem to advance financial freedom and improve access for everyone.

Role Overview:

As a Customer Service Representative at Binance, you will be a vital part of our client-facing team, providing exceptional support to our users. You will help ensure a top-quality customer experience by responding to inquiries quickly, offering accurate information, and maintaining high service standards across multiple communication channels, including live chat and ticketing systems.

Responsibilities:

• Handle high-volume live chat and other online communication tools to assist customers.
• Provide accurate, valid, and comprehensive information on customer queries.
• Follow communication procedures, guidelines, and policies to ensure a consistent experience.
• Support other business units with customer liaison and ensure accurate documentation of customer requests.
• Manage customer complaints, provide solutions and follow up to ensure satisfactory resolution.
• Engage with customers and go the extra mile to enhance their experience.

Requirements:

• College degree or above.
• Fluent in Ukrainian and advanced proficiency in English.
• Minimum of 1 year experience in Customer Service, preferably in the finance or e-commerce industry.
• Strong honesty, integrity, and a proactive attitude.
• Ability to work under pressure with strong communication skills.
• Willingness to work different shifts, including night shifts.
• A positive attitude toward the crypto industry.

Why Binance?

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a flat, user-centric organization.
• Work on fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with career growth opportunities.
• Competitive salary and company benefits.
• Work-from-home arrangement, with flexibility depending on business needs.

Binance's Commitment to Diversity:

Binance is an equal opportunity employer and believes that a diverse workforce is key to our success. We are committed to creating a culture of inclusivity where everyone can thrive.

Interested in applying? Apply now to join the world's leading cryptocurrency exchange and help shape the future of finance!