Customer Success Agent

🔹 Role Overview

Position: Customer Success Agent II

Location: Remote (UK-based, London listed)

Type: Full-time

Salary: £41,200 GBP + bonus + benefits

Posted: ~5 days ago

🔹 What You’ll Do

• Provide multi-channel support (phone, messaging, email) to high-value Coinbase customers.
• Troubleshoot and resolve technical and account-related issues.
• Take ownership of customer interactions, aiming for first-contact resolution.
• Actively track and escalate defects, provide feedback to internal teams.
• Educate users and guide them through Coinbase’s evolving crypto ecosystem.

🔹 Who They’re Looking For

• 1+ year of customer service/support experience, ideally in a fast-paced or technical environment.
• Strong communication, problem-solving, and relationship management skills.
• Crypto-curious or crypto-savvy: basic knowledge of blockchain, staking, self-custody, etc.
• Open to early shifts (from 6 AM) and weekend work due to 24/7 nature of crypto markets.
• Flexible and adaptable to a high-growth environment.

🔹 Preferred (Not Required)

• Work experience at a crypto exchange or in financial services (banking, trading ops, fintech).
• Familiarity with Coinbase products, JIRA, Salesforce, Google Apps, or Amazon Connect.

🔹 Work Culture & Expectations

• High-performing, mission-driven team.
• Intense pace with frequent feedback loops.
• Although remote-first, in-person attendance at team/company offsites is required multiple times a year.

🟩 Pros of This Role

• Great fit if you're interested in crypto or already using Coinbase.
• Solid salary + remote flexibility.
• Opportunity to level up quickly in a dynamic industry.
• Backed by Coinbase's strong internal support and global brand.

⚠️ Considerations

• Workload can be intense; not ideal if you prefer structured 9–5.
• Early shifts and weekend availability are essential.
• Coinbase hires selectively — make your CV/cover letter stand out by showcasing crypto familiarity.