Customer Success Manager III - Waltham, MA

🧾 Position Summary

• Title: Customer Success Manager III
• Location: Waltham, MA (Hybrid – 3 days/week onsite)
• Type: Full-time
• Base Salary Range: $70,896 – $111,408/year
• Total Comp: Base + Bonus + Equity + Benefits

🚀 Role Overview

As a CSM III, you’ll manage strategic, enterprise-level customer accounts, ensuring adoption, retention, and expansion of ZoomInfo’s suite of solutions. You’ll act as a trusted advisor, aligning customer goals with ZoomInfo's capabilities to maximize business value and product usage.

🔑 Key Responsibilities

• Build strategic partnerships with enterprise clients
• Own customer success planning, QBRs, and account health
• Drive product adoption, customer satisfaction, and renewal readiness
• Identify and mitigate churn risks
• Translate customer feedback into actionable insight for internal teams
• Educate clients on new features, usage trends, and best practices
• Collaborate cross-functionally with Sales, Support, Product, and Leadership

✅ What They’re Looking For

• 2+ years in Customer Success, Account Management, or SaaS Sales
• Experience with Enterprise accounts and stakeholder management
• Strong communication skills (verbal, written, and presentation)
• Experience in issue tracking, triaging, and expectation management
• Ability to handle multiple accounts/projects simultaneously
• Familiarity with sales methodologies like MEDDIC, Sandler, or Winning by Design is a plus
• Bachelor's or Master’s degree preferred

🌟 Why This Role Stands Out

• High impact and visibility across strategic customer accounts
• Partner with cross-functional teams and influence product direction
• Opportunity to work with industry-leading B2B GTM tools
• Ideal role for someone looking to move into strategic account management or customer strategy roles

🎁 Perks & Benefits

• Equity award eligibility
• 401(k) match (50% of the first 7% you contribute)
• 12 weeks parental leave (primary), 4 weeks (secondary)
• Family-forming benefits up to $20K
• Comprehensive health benefits (Medical, Dental, Vision)
• Wellness support (Virgin Pulse, Care.com discounts, etc.)
• Optional perks: pet insurance, legal support, and more

🏢 About ZoomInfo

ZoomInfo is a market leader in Go-To-Market Intelligence, trusted by 35,000+ companies. Their platform provides AI-ready insights, data automation, and sales enablement tools that drive growth across sales, marketing, and operations teams.

🎯 Is This a Fit for You?

This is ideal if you:

• Thrive on building strategic, long-term client relationships
• Have experience supporting enterprise clients in SaaS
• Are comfortable with proactive outreach, upsell identification, and cross-functional collaboration
• Want a CSM role with strategic depth and ownership, not just support