Data Scientist - LLM (Customer Service)

Job Title: Data Scientist – LLM (Customer Service)

Location: Taipei, Taiwan (Hybrid)

Type: Full-Time

About the Role

Binance is looking for a highly skilled Data Scientist to optimize customer service scheduling using Large Language Models (LLMs). You will research and implement advanced AI algorithms and design scalable LLM/RAG frameworks tailored to real-world customer service needs.

Key Responsibilities

• Research and apply algorithms to enhance customer service scheduling systems
• Leverage business knowledge to drive impactful AI solutions
• Develop and fine-tune LLMs to extract insights and support decision-making
• Design and optimize prompts for LLMs to generate accurate, relevant outputs
• Build scalable LLM/RAG frameworks focused on operational efficiency and innovation

Requirements

• Master’s degree or higher in Computer Science, Data Science, or related fields
• 3+ years of industry experience in AI/ML, with hands-on expertise in LLMs
• Proficient in Python or Java, with experience in ML and NLP libraries (e.g., PyTorch, TensorFlow, SpaCy)
• Strong understanding of customer service scheduling processes
• Prior project experience in customer service or related domains

Why Binance?

Work with a global blockchain leader driving innovation in Web3 and AI. Enjoy a collaborative, forward-thinking culture with competitive pay and hybrid flexibility.