Dispute Analyst - P2P

Dispute Analyst – P2P

📍 Location: Ashgabat, Turkmenistan (Remote)

🕐 Job Type: Full-Time

🌐 Workplace Type: Remote

📌 Industry: Cryptocurrency, Customer Operations, Risk & Compliance

🔗 Apply Here: Binance Careers

🏢 About Binance

Binance is the world’s leading cryptocurrency exchange and blockchain ecosystem, serving over 250 million users globally. The company provides services across trading, P2P, payments, Web3, education, and financial infrastructure, aiming to democratize finance through blockchain.

🎯 About the Role: Dispute Analyst – P2P

As a Dispute Analyst, you'll be on the frontlines of Binance’s Peer-to-Peer (P2P) platform, resolving disputes, protecting users from fraud, and ensuring a safe and trustworthy trading experience.

✅ Responsibilities

• Dispute Resolution: Investigate and arbitrate P2P customer disputes
• Fraud Prevention: Monitor transactions to detect and prevent fraudulent activity
• Customer Advocacy: Act as the voice of the customer to inform product and process improvements
• Data Analysis: Use root cause analytics to improve service delivery
• Feedback & Development: Provide coaching and insights internally to improve customer experience
• Survey Monitoring: Track and report customer satisfaction trends

👤 Requirements

• 1+ year of customer-facing or customer service experience
• Comfortable with technical troubleshooting and digital tools
• Strong written communication and listening skills
• Ability to multitask and manage time effectively
• Knowledge of blockchain, crypto, or P2P trading is a plus
• Fluent in English; other languages are a bonus
• Willingness to work weekends and night shifts
• Active Binance P2P user preferred

💡 Why Join Binance?

• Work in a cutting-edge, fast-paced industry
• Join a remote-first, globally diverse team
• Gain exposure to blockchain and crypto finance
• Access career growth, continuous learning, and competitive benefits
• Autonomy and ownership in your work

✍️ Application Tips

• Highlight experience in customer dispute resolution, fraud prevention, or crypto support
• Include any technical support or help desk background
• Showcase language skills and willingness to work non-standard hours
• Mention if you are a Binance P2P user — that’s a strong plus