Job Details
Dispute Analyst - P2P
Developer Engineering
Job Description
Position: Dispute Analyst - P2P
Company: Binance
Location: Remote (Dubai-based)
Job Type: Full-time
About:
Binance is the world’s largest crypto exchange, serving over 280 million users globally. The company offers a wide range of services including trading, finance, Web3, and education.
Responsibilities:
- Handle and resolve P2P trading disputes
- Investigate transactions and prevent fraud
- Provide customer insights to improve processes
- Act as the voice of the customer across teams
- Share learnings from complaints internally
- Support customer service development and training
Requirements:
- 1+ year in customer-facing or service roles
- Strong written communication and IT skills
- Ability to multitask and manage time
- Knowledge of crypto, blockchain, and P2P is a plus
- Fluent in English; other languages are a bonus
- Willing to work nights, weekends, and irregular shifts
- Binance P2P user preferred
Why Binance:
- Work with global talent in a fast-paced environment
- Remote flexibility and competitive salary
- Opportunities for growth and learning
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