Executive Escalation Analyst III

🌍 Executive Escalation Analyst III | Coinbase | Metro Manila

💼 Full-Time | 🕒 Shift Work | 💰 Competitive Salary + Benefits

Are you ready to elevate customer experience in the crypto world? Join Coinbase as an Executive Escalation Analyst III and take on a critical role in resolving customer issues, enhancing workflows, and ensuring smooth support operations globally.

What You’ll Do:

• Manage escalations across multiple channels, investigating and resolving complex customer issues.
• Lead high-level communications with internal and external stakeholders, ensuring customer impact is assessed and addressed.
• Represent the voice of the customer, proactively driving change by relaying feedback to improve tools and processes.
• Maintain an investigative mindset to resolve critical issues and prevent recurring problems.

What We Look For:

• Passion for Coinbase’s mission and commitment to creating a seamless experience for customers.
• Experience in escalation management or customer support (2+ years).
• Strong communication skills, able to work effectively with executives and across departments.
• Comfortable with CRM tools like Salesforce and the ability to manage end-to-end issue resolution.
• Curiosity to chase problems to their root cause and implement effective solutions.

Nice to Haves:

• Experience in crypto exchanges or financial services.
• Advanced knowledge in project management, analytics, or quality assurance.
• Proficiency with Google apps, JIRA, Salesforce Service Cloud.

Why Coinbase?

• Join a team committed to shaping the future of finance through crypto and blockchain technology.
• Competitive salary, bonus, and benefits (medical, dental, vision).
• Be part of an innovative, high-growth company with a mission to provide economic freedom globally.

🌟 Apply now to make an impact in the world of crypto and customer support!