IT Service Desk Engineer - London, England, United Kingdom

Job Title: IT Service Desk Engineer

Location: London, UK (On-site, Full-Time)

Salary: £58,800 GBP/year + bonus + equity + benefits

About the Role:

Coinbase is seeking an IT Service Desk Engineer to provide high-quality technical support to internal employees across a variety of platforms and devices. This role requires a hands-on problem solver who can manage day-to-day support issues, drive process improvements, and collaborate across global teams. You'll work onsite at the London office and be part of a high-performing tech culture in a fast-moving, crypto-forward company.

Key Responsibilities:

• Deliver support for macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces
• Manage incidents and service requests via Jira Service Desk (or similar)
• Support SaaS tools and on/offboarding processes (Google Workspace, Okta, Jamf, Slack, Atlassian)
• Document and improve IT processes and internal knowledge base
• Collaborate with global IT, operations, and external service vendors
• Handle basic networking and hardware setups within the office
• Identify patterns and provide feedback to improve user experience

Requirements:

• 2+ years in IT support roles with hands-on troubleshooting experience
• Proficiency with modern enterprise tools and user management platforms
• Strong communication, time management, and organizational skills

Nice to Haves:

• Scripting/automation experience
• Experience with Agile environments or medium-scale IT rollouts