Job Details

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Outsourcing Specialist, Safety

Discord Moderator Jobs

Job Description

Role: Outsourcing Specialist, Safety

Location: San Francisco Bay Area (on-site or willing to relocate)

Type: Temporary

Salary: $108,000–$121,000 base + equity + benefits


Key Responsibilities:

  • Provide technical support to Trust & Safety (T&S) vendor teams
  • Manage access requests, onboarding/offboarding, and security protocols
  • Troubleshoot tooling issues and escalate bugs to engineering
  • Maintain process documentation and internal knowledge bases
  • Collaborate cross-functionally with IT, Security, and Engineering teams
  • Monitor vendor performance trends and escalate concerns


Requirements:

  • 2+ years in vendor management, outsourcing operations, or T&S
  • Strong technical troubleshooting and access management skills
  • Experience with ticketing systems and technical documentation
  • Ability to manage multiple tasks in a fast-paced environment


Preferred:

  • Familiarity with Okta, Zendesk, and basic security/access principles
  • Interest or background in online safety or content moderation

Note: Role involves exposure to graphic or objectionable content as part of T&S responsibilities.

Job Overview

  • Job Posted

    2 days ago

  • Job Types

    Full Time

  • Salary

    Negotiate

  • Job Location

    San Francisco

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