P2P Customer Service Representative - Global

Job Opportunity: P2P Customer Service Representative at Gate (Remote, APAC)

Key Responsibilities:

• Provide email and chat support to P2P platform users.
• Resolve issues related to P2P transactions and platform use.
• Deliver professional product consultation to users.
• Reassure and guide customers to enhance satisfaction and service quality.
• Collect user feedback and escalate to relevant teams for improvements.
• Notify users about updates to systems or products.
• Carry out other duties as assigned by leadership.

Qualifications Required:

• Strong customer-first mindset; prior service experience preferred.
• Excellent teamwork, execution, problem-solving, and analysis skills.
• Minimum 1 year of bilingual (Chinese-English) service experience in crypto, finance, or exchanges.
• Financial sector knowledge (e.g., stocks, futures) is a plus.
• Flexible to work rotating shifts:
• 09:00–18:00
• 15:00–24:00
• 24:00–09:00 (GMT+8)