Partner Operation Lead - USDS

📍 Job Title: Partner Operation Lead - USDS

📍 Location: San Jose, CA (Hybrid – 3 days in-office per week)

💼 Job Type: Full-time

💰 Salary Range: $88,000 – $151,111 per year

✈️ Travel Required: 40%-60%

🔍 Role Overview:

TikTok’s U.S. Data Security (USDS) division is seeking a Partner Operations Lead to manage and optimize the performance of its vendor partners in the Trust & Safety domain. The role involves overseeing operations, managing vendor performance, and ensuring that TikTok users receive top-notch support. The position is hybrid, with 3 in-office days per week.

🔑 Responsibilities:

• Drive successful outcomes in vendor partner performance, focusing on goals such as quality, latency, and utilization.
• Develop innovative plans to ensure continuous improvement in operational delivery.
• Own the vendor relationship for outsourcing performance management, compliance, and mitigation.
• Lead business reviews with key stakeholders, and provide remediation plans for performance issues.
• Collaborate with QA, training, and finance teams to ensure performance targets and training are met.
• Conduct root-cause analysis on performance failures and implement improvements.

📚 Qualifications:

• Bachelor’s degree or equivalent experience.
• 4+ years in vendor management/operations experience.
• Strong communication skills, with the ability to influence across teams and navigate global stakeholders.
• Proficient in Excel/Sheets for data analysis.
• Comfortable managing multiple projects in a fast-paced environment.
• 40%-60% travel is required.

🌟 Preferred Experience:

• Experience in Trust & Safety operations.
• Background in Contact Center Operations or Program Management.
• Knowledge of the digital/media industry.

🎁 Compensation & Benefits:

• Competitive salary, with additional bonuses and RSUs.
• Day 1 access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave, disability insurance, and life insurance.
• Paid time off includes 10 holidays, 10 sick days, and 17 personal days annually.

🌍 Why Join TikTok:

TikTok's mission is to inspire creativity and bring joy. The USDS division is focused on ensuring the safety and security of TikTok users in the U.S. As part of the TikTok team, you'll be part of a diverse, innovative, and impact-driven company. The environment is fast-paced, challenging, and allows room for growth, learning, and constant innovation.