<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also comes with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</span></p>

<h2>🧩 <strong>Role Overview</strong></h2><p><strong>Job Title:</strong> Customer Service Representative (Mandarin Speaker)</p><p> <strong>Location:</strong> Kuala Lumpur (Remote)</p><p> <strong>Program:</strong> Pioneer Talent Program</p><p> <strong>Type:</strong> Full-Time (For early-career professionals – up to 5 years of experience)</p><h2><br></h2><h2>🎯 <strong>Program Summary</strong></h2><p>The <strong>Pioneer Talent Program</strong> is Binance’s early-career path offering hands-on training, mentorship, and experience across its blockchain ecosystem. This role focuses on <strong>customer support operations</strong>, helping users on the world’s largest crypto platform.</p><h2><br></h2><h2>💼 <strong>Responsibilities</strong></h2><ul><li>Handle high-volume live chats &amp; ticket inquiries</li><li>Provide accurate, prompt, and comprehensive responses</li><li>Document requests, handle complaints, and follow up for resolution</li><li>Work cross-functionally with other departments</li><li>Deliver empathetic and solutions-focused support</li></ul><h2><br></h2><h2>✅ <strong>Requirements</strong></h2><ul><li><strong>1+ year</strong> in customer service (finance or e-commerce preferred)</li><li><strong>Fluency in English and Mandarin</strong> (required)</li><li>Degree or diploma</li><li>Strong communication and problem-solving skills</li><li>Comfortable with shift work and high-pressure environments</li><li>Interest in crypto/blockchain</li><li>Integrity, responsibility, and a strong team spirit</li></ul><h2><br></h2><h2>🌍 <strong>Why Join Binance?</strong></h2><ul><li>Global team &amp; cutting-edge Web3 work</li><li>Career growth &amp; mentorship</li><li>Remote flexibility</li><li>Fast-moving environment with strong ownership</li><li>Competitive pay &amp; benefits</li></ul>

Pioneer Talent Program - Customer Service Representative (Chinese Speaker)

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