Pioneer Talent Program - Customer Service Representative Netherlands

Job Title: Customer Service Representative

• Company: Binance
• Location: Remote (Amsterdam, Netherlands)
• Employment Type: Full-Time (Pioneer Talent Program)

About Binance

Binance is a leading global blockchain ecosystem behind the largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million people in more than 100 countries, Binance is renowned for its security, liquidity, trading engine speed, and an unmatched portfolio of digital asset products.

About the Pioneer Talent Program

The Pioneer Talent Program at Binance is designed to nurture early-career professionals by offering them hands-on experience in the dynamic world of blockchain. Participants will receive tailored training and personalized 1:1 mentorship from industry leaders, enabling them to build the skills necessary to thrive in Web3 and make a meaningful contribution to the future of digital innovation.

Who May Apply

• Candidates with up to 5 years of relevant work experience.

About the Team

Join Binance’s Customer Service team, which focuses on providing world-class support to users. The team aims to ensure fast response times and high-quality service to enhance user satisfaction. Support is provided through ticketing systems and live chat, addressing customer queries, complaints, and identity approval processes.

Key Responsibilities

• Handle high volumes of live chat and other online tools.
• Provide accurate, valid, and comprehensive information to users.
• Adhere to communication procedures, guidelines, and policies.
• Support cross-functional teams by documenting customer requests and providing feedback.
• Manage complaints and offer solutions within time limits, following up to ensure resolution.
• Go above and beyond to engage with customers and deliver excellent service.

Requirements

• Minimum 1 year of experience in customer service, preferably in finance or e-commerce.
• A college degree or higher is required.
• Native-level fluency in French and advanced English to support global users.
• Previous experience with cross-functional support is an advantage.
• Strong integrity, responsibility, and teamwork spirit.
• Ability to work under pressure and exceed customer expectations.
• Passionate about the customer service industry and flexible with work shifts.
• A positive attitude toward the cryptocurrency industry.

Why Binance?

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a flat, user-centric organization.
• Tackle unique and fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for growth and continuous learning.
• Enjoy a competitive salary and company benefits.
• Work-from-home arrangement (may vary depending on the team).

Binance is committed to being an equal opportunity employer and values a diverse workforce as a key element of its success.