Pioneer Talent Program - Customer Service Representative-Remote – Singapore

Job Title: Customer Service Representative

• Company: Binance
• Location: Remote – Singapore
• Employment Type: Full-Time (Pioneer Talent Program)

About Binance

Binance is a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million people in 100+ countries, Binance offers services ranging from trading and finance to education, research, payments, and Web3 features. Binance is dedicated to leveraging digital assets and blockchain to build an inclusive financial ecosystem.

About the Pioneer Talent Program

The Pioneer Talent Program is designed for early-career professionals looking to kickstart their careers in the dynamic blockchain and Web3 industry. This program provides full-time roles where participants gain hands-on expertise through tailored training and mentorship from industry leaders. The program prepares you to thrive in the fast-growing blockchain space.

Who May Apply

• Candidates with up to 5 years of relevant work experience, especially those interested in customer service roles.

About the Team

Join Binance’s Customer Service Team, dedicated to delivering exceptional support to our users. We strive to offer fast response times, accurate information, and excellent service via live chat and ticketing systems. As part of the team, you'll advocate for customers and ensure high levels of satisfaction by resolving their queries and concerns efficiently.

Key Responsibilities

• Handle high-volume live chats and other online communication tools
• Provide accurate, valid, and comprehensive information to users
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison and documentation
• Manage complaints, offer appropriate solutions, and ensure timely resolution
• Engage with customers to provide a positive experience

Required Skills & Qualifications

• Minimum 1 year of customer service experience (preferably in finance or E-commerce)
• College degree or higher
• Fluent in French (native-level) and advanced English to support global users
• Experience with cross-functional support is a plus
• Strong communication skills and ability to work under pressure
• Passionate about customer service and willing to work in flexible shifts
• Positive attitude towards the crypto industry
• High level of integrity, responsibility, and teamwork skills

Why Join Us?

• Shape the future with the leading blockchain ecosystem
• Collaborate with world-class talent in a flat, user-centric organization
• Gain hands-on experience in a fast-paced, innovative environment
• Enjoy competitive salary and company benefits
• Work-from-home arrangement (may vary based on team needs)

Are you ready to be part of the crypto revolution? Apply now to join the Pioneer Talent Program and shape the future of digital finance with Binance.