Pioneer Talent Program - Customer Service Representative - United Kingdom

Job Title: Customer Service Representative

• Company: Binance
• Location: Remote – London, England, United Kingdom
• Employment Type: Full-Time (Pioneer Talent Program)

About Binance

Binance is the world’s largest cryptocurrency exchange by trading volume and registered users. With over 230 million users across 100+ countries, Binance offers a wide range of services, including trading, finance, education, research, Web3 features, and more. Binance is committed to building an inclusive financial ecosystem to advance the freedom of money and improve financial access globally.

About the Pioneer Talent Program

Binance’s Pioneer Talent Program is designed for early-career professionals looking to break into the blockchain industry. The program provides full-time roles with tailored training, mentorship from industry leaders, and hands-on experience, preparing you to thrive in the dynamic Web3 ecosystem.

Who May Apply

• Candidates with up to 5 years of relevant work experience, particularly those interested in customer service.

About the Team

The Customer Service Team at Binance is responsible for delivering top-tier support to users, ensuring fast response times, accurate information, and exceptional service. Team members engage with users via live chat, ticketing systems, and other communication channels to resolve queries and provide a positive customer experience.

Key Responsibilities

• Handle high volumes of live chat and other online tools
• Provide accurate and comprehensive information to users
• Follow communication guidelines, policies, and procedures
• Support cross-functional teams by documenting customer requests and feedback
• Manage complaints and provide timely resolutions
• Go above and beyond to engage customers and provide a great experience

Required Skills & Qualifications

• Minimum 1 year of customer service experience (preferably in finance or E-commerce)
• College degree or higher
• Fluency in French (native-level) and advanced English to support global customers
• Experience with cross-functional support is a plus
• Strong communication skills and the ability to work under pressure
• Ability to exceed customer expectations and resolve issues
• Passion for customer service and the crypto industry
• Comfortable working in flexible shifts

Why Join Us?

• Shape the future of the blockchain ecosystem
• Work with a flat, user-centric global organization
• Engage in unique projects with autonomy
• Enjoy competitive salary and company benefits
• Work-from-home arrangement (subject to team needs)

Are you ready to be part of the crypto revolution? Apply now to join Binance’s Pioneer Talent Program and take your career in blockchain to the next level.