Prime Client Services Specialist

🔹 Role Overview

Title: Specialist, Prime Client Services

Location: Ireland (Remote, with some in-person offsites)

Type: Full-time

Salary: €29.23/hour (approx. €60,800/year) + bonus + equity + benefits

Posted: ~2 weeks ago

🔹 Role Summary

You’ll act as a subject matter expert and client services partner for Coinbase’s institutional clients using their Prime and Custody products. This is not just a support role — it combines operational execution, client relationship management, and product expertise in a fast-evolving crypto/fintech space.

This role sits at the intersection of:

• Client success
• Trading operations
• Middle-office services
• Crypto/fiat movement
• Escalation management

🔹 Key Responsibilities

• Direct support of institutional clients (e.g. hedge funds, asset managers, high-net-worth individuals).
• Respond to client needs across email, phone, and video calls.
• Execute operational tasks such as wallet management, reporting, and crypto/fiat movements.
• Help lead client demos, solve technical issues, and represent the voice of the customer internally.
• Collaborate across functions (Sales, Engineering, Product, Risk).
• Actively manage incidents, bugs, and escalations with urgency.
• Operate within a global 24/7 coverage model — weekends and defined shifts required.

🔹 What Coinbase Is Looking For

• 4+ years in a client-facing support or operations role — ideally in institutional finance or crypto.
• Strong crypto knowledge or direct experience in crypto platforms or blockchain tech.
• Deep understanding of client operations, preferably with a background in:
• Trading ops
• Compliance
• Risk/fraud
• Financial reporting
• Excellent communication skills and confidence in high-pressure interactions.
• Ability to work in a hyper-growth, changing environment.

🔹 Nice-to-Haves

• Experience with Coinbase Prime/Custody.
• Crypto trading/operational knowledge (staking, wallets, blockchain transaction mechanics).
• Project management or systems knowledge (e.g. CRM, data analytics).

🟢 Is This Role Right for You?

This role is best for someone who:

• Comes from banking/finance and has transitioned (or wants to transition) into crypto.
• Has direct institutional client exposure, not just retail customer support.
• Can speak fluently about crypto operations (wallets, cold storage, KYC/AML, staking).
• Wants to own high-impact responsibilities in a dynamic, startup-like division.
• Is okay with non-traditional hours and international teamwork.