Senior Manager - Fraud Support

Job Title: Senior Manager – Fraud Support

Company: GoDaddy

Location: Tempe, AZ (Hybrid)

Employment Type: Full-time

About the Role

GoDaddy is seeking a Senior Manager – Fraud Support to join our Global Payment & Transaction Risk (GPTR) team. This role will be responsible for overseeing the fraud support function, focusing on standardizing processes, developing systems, and analyzing transaction risk trends to drive continuous improvement. This position will require both strong people management and project leadership capabilities.

Key Responsibilities

• Lead the GPTR Support Team in developing and implementing consistent processes, systems, and reporting mechanisms.
• Collaborate cross-functionally to enhance fraud detection tools, rules, and dashboards.
• Oversee department-level QA, customer inquiry escalations, and system maintenance/improvements.
• Analyze fraud and chargeback trends to build actionable insights and deliver management reports and presentations.
• Identify and execute on opportunities for operational improvements.
• Manage and mentor team members through coaching, 1:1s, performance evaluations, and developmental support.
• Ensure SLA compliance while maintaining productivity and quality standards.
• Act as an escalation point and support in day-to-day operations when needed.

Qualifications

Required:

• Minimum 2 years of experience in Fraud Detection and/or Chargeback operations.
• At least 3 years of experience managing teams and/or projects.
• Strong understanding of fraud detection systems, analytics, and best practices.
• Proficiency in Microsoft Excel, Access, Word, PowerPoint, and SQL.
• Demonstrated success in project management and delivering measurable results.

Preferred:

• Bachelor’s degree in Accounting, Finance, or Criminal Justice.
• Experience with data visualization and reporting tools such as Tableau, Amazon QuickSight, or Redshift.

Benefits & Compensation

• Competitive salary based on location and experience (Ranges from $127,000 – $248,000 depending on pay group)
• Comprehensive benefits package, including:
• 401(k)
• Paid time off
• Health, dental, and vision insurance
• Equity grants & annual bonuses
• Employee stock purchase plan
• Parental leave and other family-friendly benefits

About GoDaddy

GoDaddy empowers everyday entrepreneurs by offering the tools, insights, and support to thrive online. Whether it’s building a professional website, managing payments, or protecting against fraud, we’re committed to making opportunity more inclusive for all.

We value diverse perspectives and foster an inclusive culture through our Employee Resource Groups and DEI initiatives.

Work Arrangement

This is a hybrid position. Candidates should live within commuting distance to Tempe, AZ, and may be expected to work onsite periodically.

Note: This position is not eligible for applicants residing in Alaska, Mississippi, North Dakota, the Virgin Islands, California, NYC, or Seattle.

Equal Opportunity Employer

GoDaddy is proud to be an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.