Job Details
Senior Site Leader - Consumer Support Operations
Crypto Jobs
Job Description
🚀 Senior Site Leader - Consumer Support Operations | Coinbase | Charlotte, NC
💼 Full-Time | 🌍 On-Site | 💰 $185,215 - $217,900 USD/year
Are you ready to drive the future of crypto with Coinbase? As a Senior Site Leader for Consumer Support Operations, you'll play a pivotal role in managing operations, creating a world-class customer experience, and scaling Coinbase’s customer support in Charlotte, NC.
🌟 What You’ll Do:
- Lead and develop a high-performing global CX team of 100+ support agents.
- Drive CX metrics and KPIs, ensuring results align with company goals.
- Lead Kaizen and Lean Six Sigma process improvements for operational excellence.
- Build a strategic 3-year plan for consumer operations growth and scale.
- Partner with cross-functional teams like Vendor Management, Workforce, and Training Operations.
✅ What You Bring:
- 10+ years of experience in managing CX operations teams, including 5+ years in high-growth environments.
- Expertise in problem-solving, autonomous operations, and context switching.
- Emotionally intelligent, able to connect with and inspire both your team and senior leadership.
- Expert communicator who simplifies complex topics for broad audiences.
Nice to Have:
- MBA or higher education.
- Experience in crypto, financial services, or tech industries.
- Lean Six Sigma certification (Green/Black Belt).
🔥 Why Coinbase?
- Join a team that’s shaping the future of finance through crypto and blockchain technology.
- Competitive salary + bonus + equity + full benefits (medical, dental, vision, 401(k)).
- High-performance culture focused on innovation and creating economic freedom.
This is your chance to help lead the charge in the crypto revolution.
📩 Apply now to become a part of the Coinbase family!
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