Job Details

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Senior Site Leader - Consumer Support Operations

Crypto Jobs

Job Description

🚀 Senior Site Leader - Consumer Support Operations | Coinbase | Charlotte, NC

💼 Full-Time | 🌍 On-Site | 💰 $185,215 - $217,900 USD/year

Are you ready to drive the future of crypto with Coinbase? As a Senior Site Leader for Consumer Support Operations, you'll play a pivotal role in managing operations, creating a world-class customer experience, and scaling Coinbase’s customer support in Charlotte, NC.


🌟 What You’ll Do:

  • Lead and develop a high-performing global CX team of 100+ support agents.
  • Drive CX metrics and KPIs, ensuring results align with company goals.
  • Lead Kaizen and Lean Six Sigma process improvements for operational excellence.
  • Build a strategic 3-year plan for consumer operations growth and scale.
  • Partner with cross-functional teams like Vendor Management, Workforce, and Training Operations.


What You Bring:

  • 10+ years of experience in managing CX operations teams, including 5+ years in high-growth environments.
  • Expertise in problem-solving, autonomous operations, and context switching.
  • Emotionally intelligent, able to connect with and inspire both your team and senior leadership.
  • Expert communicator who simplifies complex topics for broad audiences.


Nice to Have:

  • MBA or higher education.
  • Experience in crypto, financial services, or tech industries.
  • Lean Six Sigma certification (Green/Black Belt).


🔥 Why Coinbase?

  • Join a team that’s shaping the future of finance through crypto and blockchain technology.
  • Competitive salary + bonus + equity + full benefits (medical, dental, vision, 401(k)).
  • High-performance culture focused on innovation and creating economic freedom.

This is your chance to help lead the charge in the crypto revolution.

📩 Apply now to become a part of the Coinbase family!

Job Overview

  • Job Posted

    5 days ago

  • Job Types

    Full Time

  • Salary

    185.215K - 217.9K Year

  • Job Location

    Charlotte, NC

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Coinbase

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