Senior Technical Support Engineer (API Trading)

Job Title: Senior Technical Support Engineer (API Trading)

📍 Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)

💼 Employment Type: Full-time

🌐 Workplace Type: Remote

About Binance

Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+ countries. We are known for our market-leading technology, robust security, deep liquidity, and wide array of digital asset services including trading, payments, institutional solutions, Web3, and more.

Role Overview

We are seeking a Senior Technical Support Engineer specializing in API Trading to join our TechOps team. This client-facing role involves supporting high-profile institutional clients (e.g., HFTs, algorithmic and quant funds) with real-time trading issues. You’ll work cross-functionally with internal teams and communicate directly with VIP customers, requiring strong technical troubleshooting skills and bilingual fluency in English and Mandarin.

Key Responsibilities

• Provide real-time technical support and manage urgent escalations for API-related trading issues in high-volume production environments.
• Communicate and collaborate across internal teams (Product, Dev, Infra) and external institutional clients.
• Participate in product development cycles, roadmap planning, and release coordination.
• Triage and prioritize multiple technical issues in a dynamic, fast-paced environment.
• Drive continuous improvement of support quality, internal processes, and incident resolution times.
• Document, coach, and train others on support processes and technical workflows.

Required Qualifications

• 5+ years in technical or engineering roles.
• Bilingual in English and Mandarin (spoken and written) for internal and external stakeholder communication.
• Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific field.
• Strong collaboration and communication skills with both technical and non-technical stakeholders.
• Solid understanding of software development methodologies, APIs, and coding standards.
• Ability to clearly present technical solutions to clients and engineers.
• 1+ year experience as a Solution Architect or in a similar role.

Preferred Qualifications

• Experience in building or supporting quantitative trading systems.
• Strong skills in data analysis, particularly in financial or crypto markets.
• Experience designing and maintaining large-scale distributed systems.
• Familiarity with cloud infrastructure, especially hybrid cloud architectures and system migrations.
• Hands-on experience with open-source frameworks and contributions to open-source projects.

Why Join Binance?

✅ Influence the future of global finance in the blockchain era

✅ Work with top-tier engineers and professionals in a flat, agile organization

✅ Lead fast-moving, mission-driven projects with global impact

✅ Enjoy competitive compensation and benefits

✅ Remote work flexibility (role-dependent)