Senior UX Researcher

Job Title: Senior UX Researcher

Location: Ontario, Alberta, British Columbia (Remote)

Employment Type: Full-time

Department: R&D Experience

Overview:

At Chainalysis, we are at the forefront of blockchain technology, building products that provide transparency and trust in the cryptocurrency and Web3 space. Our UX Research team plays a critical role in shaping product strategy and driving experience improvements. We’re looking for a Senior UX Researcher to lead key research efforts, influence product strategy, and help build exceptional user experiences. As a key member of a geographically distributed design team, you will have a significant impact on the direction of our products and the customer experience.

In this role, you’ll leverage your qualitative research skills and deep understanding of UX principles to refine the user experience and guide the product roadmap. Your ability to combine strategic thinking with rigorous research will help us build innovative solutions for the blockchain ecosystem.

What You’ll Do:

• Lead end-to-end research efforts for a flagship product, from planning to execution.
• Guide teams in best practices for conducting research and ensure they adhere to high standards.
• Continuously refine and evolve the UX Research function, introducing new tools, processes, and methods.
• Play a key role in improving how we connect with customers and document research findings.
• Shape the product experience by leveraging insights from qualitative methods like interviews, usability testing, and surveys.
• Advocate for a user-centric approach across teams and help socialize UX Research findings across the organization.

We’re Looking For Candidates Who Have:

• A proven track record of leading UX Research in complex domains (e.g., Enterprise SAAS, FinTech, or cryptocurrency).
• Experience using various research methods, including qualitative interviews, surveys, field research, and usability testing, to influence product and experience strategy.
• Passion for asking the right questions and exploring solutions to complex problems.
• An entrepreneurial mindset with the ability to guide strategic thinking in innovative product spaces.
• Experience in environments where documentation and over-communication are key, especially when collaborating with remote teams across different time zones.
• A user-centric mindset and an ability to break down research findings into actionable insights.
• A strong portfolio or reports demonstrating your research process, storytelling, and planning skills.

Nice to Have:

• UX Research experience in a blockchain or cryptocurrency domain.
• Interest or experience with blockchain technology, DeFi platforms, NFTs, and related spaces.
• Familiarity with research repositories (e.g., Dovetail) or developing customer panels.
• Some experience with mixed-methods research and quantitative usability testing (e.g., time on task).
• Previous experience conducting AI or user onboarding research studies.
• A Master’s degree or PhD in a related field.

About Chainalysis:

Chainalysis is revolutionizing how businesses and governments navigate the world of blockchain technology. As blockchain adoption continues to grow, organizations need reliable data, services, and solutions to make confident decisions in the cryptocurrency space. We’re providing critical insights that drive transparency and safety in the blockchain ecosystem, empowering our customers to navigate complex digital assets with confidence.

Why You Belong Here:

At Chainalysis, we believe that diverse perspectives make us stronger. With global customers and a geographically distributed team, we are committed to maintaining a culture that reflects the uniqueness of the communities we serve. We actively promote diversity and inclusion through initiatives such as our internal Diversity Committee, Days of Reflection, and continued evaluation of our culture.

We welcome applicants from all backgrounds and encourage those with diverse experiences to apply. If you need accommodations during the interview process due to a disability, please let us know.

What We Offer:

• Competitive salary with performance-based bonuses.
• Equity options in a high-growth company.
• Remote-first environment with a flexible schedule.
• Opportunity to contribute to a cutting-edge company in the blockchain and cryptocurrency space.
• A team that values transparency, speed, and innovation in everything we do.
• Personal and professional growth opportunities within a dynamic, fast-paced industry.