Solutions Engineer - (Fluent English) (Ecuador)

Job Title: Solutions Engineer (Ecuador)

Location: Remote (Ecuador-based candidates)

Employment Type: Full-time

About the Role:

As a Solutions Engineer, you will play a key role in designing and implementing robust solutions for a platform that provides secure and reproducible environments for product demos. This position offers the opportunity to thrive in a multicultural and multilingual environment, working remotely while growing your technical expertise and skills. You’ll be an essential part of the team that supports strategic customers, builds technical solutions, and contributes to the success of innovative solutions.

Key Responsibilities:

• Proofs of Concept & Pilots: Execute and validate technical requirements for solutions to inspire customer trust and product fit.
• Solution Design & Implementation: Design and implement solutions to optimize the functionality of the product experience platform.
• Customer Enablement: Build customer assets to accelerate their time-to-value and enhance their product experience.
• Customer Feedback: Communicate customer feedback to internal teams to drive product roadmap items and improvements.
• Support Strategic Customers: Assist strategic customers in the implementation of the solutions, ensuring successful outcomes.
• Collaboration with Internal Teams: Work closely with internal teams to ensure the delivery of high-quality assets and solutions.

Requirements:

• Fluent English: At least C2 level in both spoken and written communication.
• Web Development Skills: Knowledge of at least two web development technologies (HTML, CSS, JavaScript, web services).
• Web Application Design: Understanding of web application design and operations.
• Problem Solving & Analytical Skills: Strong critical thinking skills and ability to resolve technical challenges.
• Teamwork: Dedication to teamwork and achieving results together with others.
• Adaptability: Ability to adapt to new and dynamic environments.
• Technical Setup: Must have a personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Nice to Have:

• Degree in Computer Science or IT: A formal qualification in a related field would be beneficial.

Benefits & Perks:

• Fixed Schedule: Monday to Friday, 8 AM–4 PM (Ecuador time).
• Remote Work: Opportunity to work fully remotely.
• Inclusive Environment: Work in a diverse, international environment.
• Compensation in USD: Competitive salary in USD.
• Referral Bonuses: Receive good bonuses for referring friends to the company.
• Paid Training & Probation: Comprehensive training and probation period.
• Work-Life Balance: A focus on a healthy work-life balance.
• Growth Opportunities: Responsive management dedicated to your personal and professional growth.

About SupportYourApp:

SupportYourApp is a Support-as-a-Service company that provides secure, technical customer support and CX services for tech companies globally. With over 30 countries served and 60 languages spoken, the company has been an industry leader in premium outsourced customer support since 2010. With 8 hubs around the world, they pride themselves on treating their team like clients, offering personalized care, and fostering a positive work environment.

If you are excited about working in a dynamic and supportive environment with opportunities for growth, apply today by submitting your CV in English highlighting your skills and experience.