Tech Customer Support Analyst

Tech Customer Support Analyst – Bitso Business | Crypto & Fintech

About Bitso

Bitso is Latin America’s leading cryptocurrency platform, serving over 9 million users. Our mission is to make crypto useful, drive financial inclusion, and build the future of finance. With a remote-first culture, we embrace innovation, agility, and diversity, enabling top talent to shape the next generation of financial products.

Your Purpose

As a Tech Customer Support Analyst, you will support API integrations and operations for Bitso Business customers. Your role involves:

✅ Analyzing operational data and troubleshooting technical issues.

✅ Automating manual processes and optimizing workflows.

✅ Ensuring seamless API integrations and improving system performance.

✅ Collaborating cross-functionally to enhance efficiency and scalability.

Your insights will drive key business decisions and continuous improvement across our business platform.

What You Will Do

🔹 Manage day-to-day technical support and operations monitoring to ensure system reliability.

🔹 Assist customers with API integrations in both staging and production environments.

🔹 Work with Product and Engineering to identify and resolve operational bottlenecks.

🔹 Escalate and track incidents/bugs until resolution.

🔹 Troubleshoot transactional issues to maintain a high-quality customer experience.

🔹 Enhance B2B integration processes to improve accuracy and error prevention.

🔹 Support implementation of new tools, systems, and processes to streamline operations.

🔹 Provide recommendations for operational scalability and efficiency.

Who You Are

✔️ Fluent in English (written & spoken).

✔️ 2+ years of experience in Tech Customer Support or a similar role.

✔️ Knowledge of API integrations, technical documentation, and data analysis tools (Excel, SQL).

✔️ Strong problem-solving skills—ability to identify inefficiencies and propose solutions.

✔️ Experience working in cross-functional teams and managing multiple stakeholders.

✔️ Organized, communicative, and proactive in a fast-paced environment.

✔️ Knowledge of cryptocurrency, fintech, or blockchain technology is a plus!

Why Join Bitso?

🌍 Remote-first work environment—work from anywhere!

⏳ Unlimited Paid Time Off through our Me Time program.

📈 Employee Stock Option Program (ESOP).

💰 Zero trading fees on Bitso Alpha.

🩺 Premium health, dental, and life insurance (Mexico, USA, Colombia, Brazil, Argentina, Gibraltar).

🏡 Extended Family Leave Policy (4-month paid leave for birthing, non-birthing, and adopting parents).

🏋️‍♂️ Monthly wellness stipend (gym, relaxation activities, books, entertainment & more).

🚀 Ready to shape the future of crypto-powered finance? Join Bitso today!