Technical Support Engineer

🔹 Role: Technical Support Engineer

📍 Location: Amsterdam (office-first, 3 days/week minimum)

🕒 Type: Full-time

🌍 Team: Global Merchant Support

🔹 About the Role

Serve as a key technical contact for Adyen's merchants globally. You’ll troubleshoot issues, guide integrations, and ensure smooth operation of the Adyen platform, directly influencing merchant success and payment performance.

🔹 Key Responsibilities

• Provide first-line technical support to global merchants
• Troubleshoot APIs and web-stack issues (Postman, HTML, JavaScript)
• Offer implementation advice and best practices
• Act as a bridge between merchants and internal teams, reporting bugs and improvements
• Support full merchant lifecycle from onboarding to ongoing growth

🔹 Ideal Candidate

• Strong communicator (English) with a customer-first mindset
• Problem-solver with technical affinity (APIs, Postman, scripting, internet protocols)
• Adaptable, self-driven, and comfortable working with ambiguity
• Previous experience in tech support or fast-paced environments
• Thrives under pressure and skilled at task prioritization

🔹 Why Adyen?

Work at the intersection of technology and customer impact, in a truly global, fast-paced fintech company that values innovation, collaboration, and diversity.