Job Details
Technical Support Engineer
Web3 Marketing Jobs
Job Description
Technical Support Engineer | Microsoft | Yamagata, Japan (Remote)
đ Full-Time | đ 100% Remote | đĄ Entry-to-Mid Level
Microsoft is hiring a Technical Support Engineer to join their Customer Service & Support (CSS) team within the Customer Experience & Success (CE&S) division. This role is perfect for tech-savvy professionals who enjoy troubleshooting, problem-solving, and helping customers achieve more with Microsoft technologiesâall while working remotely.
What Youâll Be Doing:
- Own and resolve customer technical issues using Microsoftâs powerful troubleshooting tools.
- Collaborate with internal teams and contribute to knowledge-sharing communities.
- Identify product issues and collaborate with engineering teams for long-term solutions.
- Build and deepen technical expertise through Microsoft-led training and peer learning.
Required Qualifications:
You must have one of the following:
- A Bachelor's degree in Computer Science, IT, or related field and at least 1 year of experience in technical support, IT, or consulting.
- 3+ years of relevant experience without a degree.
- Equivalent hands-on experience in IT or customer-facing tech support roles.
Language Skills:
- Japanese: Fluent in reading, writing, and speaking.
- English: Confident in reading/writing; conversational in speaking.
Bonus if You Have:
- Knowledge of Microsoft technologies (Azure, Active Directory, Office 365, Windows Server, etc.)
- Previous experience in a customer-facing technical role.
- Familiarity with support ticketing systems or cloud-based environments.
Why This Role Rocks:
â 100% remote flexibility
â Work with cutting-edge Microsoft technologies
â Grow in a global team with strong mentorship and learning pathways
â Be part of a mission to empower every person and organization on the planet
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