Technical Support Engineer

Technical Support Engineer | Microsoft | Yamagata, Japan (Remote)

🌐 Full-Time | 🏠 100% Remote | 💡 Entry-to-Mid Level

Microsoft is hiring a Technical Support Engineer to join their Customer Service & Support (CSS) team within the Customer Experience & Success (CE&S) division. This role is perfect for tech-savvy professionals who enjoy troubleshooting, problem-solving, and helping customers achieve more with Microsoft technologies—all while working remotely.

What You’ll Be Doing:

• Own and resolve customer technical issues using Microsoft’s powerful troubleshooting tools.
• Collaborate with internal teams and contribute to knowledge-sharing communities.
• Identify product issues and collaborate with engineering teams for long-term solutions.
• Build and deepen technical expertise through Microsoft-led training and peer learning.

Required Qualifications:

You must have one of the following:

• A Bachelor's degree in Computer Science, IT, or related field and at least 1 year of experience in technical support, IT, or consulting.
• 3+ years of relevant experience without a degree.
• Equivalent hands-on experience in IT or customer-facing tech support roles.

Language Skills:

• Japanese: Fluent in reading, writing, and speaking.
• English: Confident in reading/writing; conversational in speaking.

Bonus if You Have:

• Knowledge of Microsoft technologies (Azure, Active Directory, Office 365, Windows Server, etc.)
• Previous experience in a customer-facing technical role.
• Familiarity with support ticketing systems or cloud-based environments.

Why This Role Rocks:

✅ 100% remote flexibility

✅ Work with cutting-edge Microsoft technologies

✅ Grow in a global team with strong mentorship and learning pathways

✅ Be part of a mission to empower every person and organization on the planet