Job Details

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Technical Support Engineer

Developer Engineering

Job Description

Job Title: Technical Support Engineer

Company: Adyen

Location: Chicago, IL (Hybrid)

Level: Entry

Type: Full-Time

Industry: Fintech / Payments / Financial Services

Salary Range: $80,000 – $105,000/year

Shifts: May include holidays/weekends (24/7 business model)


Role Overview

As a Technical Support Engineer, you will be the first point of contact for Adyen’s global merchants—supporting integration, resolving technical issues, and optimizing payment operations across the platform.


Key Responsibilities

  • Serve as a platform and API expert for merchants.
  • Support merchants throughout their full lifecycle (integration, expansion, operations).
  • Advise on best practices for implementation and issue resolution.
  • Act as an internal advocate by relaying feedback from merchants to product teams.
  • Collaborate with technical and commercial teams globally to ensure success.


Requirements

  • Strong communication skills in English (written and verbal).
  • Solid problem-solving skills and adaptability to changing environments.
  • Technical knowledge of web technologies (SQL, HTML, JavaScript, PHP, Java, scripting).
  • Self-driven, accountable, and capable of working with minimal supervision.
  • Experience in fast-paced or ambiguous environments.
  • STEM degree preferred but not mandatory.


Work Culture & Inclusion

  • Diverse, international team environment
  • Office-first model (no remote-only option)
  • Commitment to inclusion and equity
  • Encouragement to apply even if not meeting 100% of requirements

Job Overview

  • Job Posted

    2 months ago

  • Job Types

    Junior-Level

  • Salary

    Negotiate

  • Job Location

    Chicago, IL

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Adyen

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