Technical Support Engineer

Job Title: Technical Support Engineer

Company: Adyen

Location: Amsterdam (Hybrid, 3 days/week in office)

Salary: Not disclosed

Employment Type: Full-time

Seniority Level: Entry

Category: Support

Description:

Adyen is looking for a Technical Support Engineer to provide technical assistance to global merchants using its platform. You will troubleshoot APIs, advise on best practices, and serve as a key link between customers and product teams.

Responsibilities:

• Serve as a technical expert on Adyen’s platform, APIs, and web technologies
• Support merchants through the full lifecycle, from onboarding to issue resolution
• Troubleshoot integration issues and provide API-level guidance
• Communicate product feedback and technical insights internally
• Occasionally participate in a rotating schedule for weekend and holiday coverage

Qualifications:

• Strong communication skills in English
• Familiarity with APIs, Postman, HTML, JavaScript, and general scripting
• Strong problem-solving skills with adaptability to change
• Self-driven and comfortable in high-ambiguity, fast-paced environments
• Ability to prioritize tasks based on urgency and impact

Additional Notes:

• International team with a “follow the sun” support model
• Additional pay and time off for holiday/weekend work
• Office-first culture with no fully remote option