TikTok Shop - Moderation Quality Assurance Analyst

About TikTok

TikTok is the world’s leading short-form mobile video platform with a mission to inspire creativity and bring joy. With global headquarters in Los Angeles and Singapore, TikTok has offices in New York, London, Berlin, Dubai, Seoul, Tokyo, and beyond.

Our E-commerce Governance and Experience (GNE) Team ensures a safe, risk-free, and high-quality shopping environment on TikTok Shop. As part of this initiative, the Moderation Team is dedicated to providing trustworthy and excellent service experiences for TikTok Shop users.

This is a remote crypto job opportunity suited for those interested in e-commerce compliance, online moderation, and blockchain/web3 technologies.

Job Overview

The Moderation Quality Assurance Analyst will be responsible for analyzing moderation quality, evaluating the performance of BPO sites, conducting root cause analysis, and improving moderation policies. This role requires a strong understanding of e-commerce compliance, quality control processes, and risk management.

Key Responsibilities

🔹 Quality Assurance & Compliance

✔ Build and implement quality assessment processes to evaluate the performance of BPO moderators.

✔ Conduct root cause analysis (RCA) for critical issues and provide action plans.

✔ Ensure moderation policies align with compliance requirements, risk awareness, and content safety.

🔹 Moderation & Policy Enhancement

✔ Work closely with operations, governance, and training teams to enhance moderation standards.

✔ Continuously optimize quality inspection standards and processes.

✔ Provide structured feedback and support to external stakeholders.

🔹 Data Analysis & Process Improvement

✔ Analyze large data sets to identify shortcomings, trends, and opportunities for process improvement.

✔ Implement data-driven strategies to refine content moderation workflows.

✔ Participate in cross-functional projects aimed at improving content quality.

Qualifications & Skills

✅ Minimum Qualifications:

🎓 Bachelor's degree in any discipline.

🛒 3+ years of experience in e-commerce, online content moderation, or risk management.

📊 Strong data analysis and problem-solving skills.

📢 Excellent coordination and communication abilities across cross-functional teams.

🌍 Ability to work in shifts as per local labor laws.

✅ Preferred Qualifications:

🌐 Familiarity with crypto, web3, blockchain technologies, and decentralized commerce.

📋 Bachelor's degree in business administration, operations, or project management.

🚀 Experience in program/project management in digital or e-commerce platforms.

⚖ Knowledge of E-commerce compliance, internet governance, and content safety regulations.

🇨🇳 Fluency in Mandarin (a plus) to collaborate with global teams.

Why Join TikTok?

✨ Global Impact – Work on a platform with over a billion users.

✨ Cutting-Edge Innovation – Be part of a team that shapes e-commerce and social media safety.

✨ Flexible Remote Work – Work from anywhere while impacting TikTok’s global operations.

✨ Career Growth – Join a high-growth industry with endless learning opportunities.

How to Apply

📩 Submit your resume along with a brief description of why you’re a great fit for this role.