Trading Support Specialist - VIP & Institutional (EU/MENA)

Position: Trading Support Specialist – VIP & Institutional (EU/MENA)

• Contract Type: 12-Month Contract
• Company: Binance
• Location: Dubai, United Arab Emirates (Remote)
• Job Type: Full-Time

About Binance

Binance is the world’s largest cryptocurrency exchange by trading volume and registered users, trusted by over 250 million people globally. Known for high-speed trading, unmatched liquidity, robust security, and a comprehensive portfolio of digital asset services, Binance is committed to building a financially inclusive ecosystem and advancing the freedom of money.

About the VIP & Institutional Team

Binance VIP & Institutional serves high-value clients and institutions, including:

• HFT and proprietary trading firms
• Hedge funds, asset managers, and family offices
• Market makers, brokers, investment banks
• Fintech firms and corporations

The team offers premium digital asset solutions, hands-on support, and advanced system integrations for the crypto industry’s most sophisticated participants.

Key Responsibilities

• Act as the primary support contact for Binance’s top-tier institutional and VIP customers.
• Provide real-time, multi-channel support for trading, technical, and account-related inquiries.
• Assist clients with API setup, usage, and troubleshooting.
• Address account or platform issues as first-line support, escalating as necessary.
• Represent client concerns to internal departments (accounting, product, finance, risk).
• Gather client feedback and drive product or service enhancements accordingly.
• Keep clients informed of key product updates, system changes, and feature rollouts.

Requirements

• Minimum 3 years’ experience in a client-facing or trading desk support role within financial services.
• Solid understanding of trading systems, order types, and platform mechanics.
• Familiarity with API integrations for trading platforms.
• Strong problem-solving skills, especially under pressure.
• Excellent written and verbal communication skills for cross-department coordination.
• Willingness to be part of an on-call support rotation.
• Fluency in English required; knowledge of additional EU or MENA languages is a strong advantage.
• Hands-on experience with API trading, crypto trading, or derivatives (futures, etc.) is a significant plus.
• Understanding of blockchain and cryptocurrency fundamentals is highly desirable.

Why Join Binance?

• Be part of shaping the future of the global blockchain ecosystem
• Work with top-tier talent in a flat, fast-paced, user-focused organization
• Drive innovation through unique, high-impact projects
• Competitive salary, global exposure, and flexible remote arrangements
• Career growth, learning opportunities, and performance-driven culture