Trading Support Specialist - VIP & Institutional (EU/MENA) (12 month contract)

Binance – Trading Support Specialist (VIP & Institutional – EU/MENA)

📍 Dubai, UAE (Remote) | 🕒 Full-Time |

About the Role

Join Binance’s elite VIP & Institutional Team, serving the company’s highest value clients—including hedge funds, asset managers, high-frequency traders, and financial institutions. This customer-facing role involves technical trading support, API guidance, and cross-functional coordination to ensure an optimal client experience.

Key Responsibilities

• 🛠 Serve as primary point of contact for VIP and institutional clients using Binance’s products and services
• 🔧 Guide clients on API integration and system usage
• 🧩 Troubleshoot account and platform issues in real time
• 🔁 Relay feedback to internal teams (e.g. product, risk, finance)
• 📢 Provide product updates and release notifications
• 💬 Support communication across different time zones and channels

Qualifications

• ✅ 3+ years in trading support, financial services, or a related client-facing role
• 💡 Strong understanding of trading platforms, order types, and market operations
• 🧠 Experience with API trading, troubleshooting, and client onboarding
• 🌍 Fluent in English (multilingual abilities are a bonus, especially in MENA/EU languages)
• 🔄 Willingness to participate in an on-call rotation
• ⚙️ Familiarity with crypto trading, derivatives, or blockchain concepts is a strong plus

Why Binance?

• 🌐 Work with the world’s top blockchain ecosystem
• 🤝 Collaborate with world-class, global teams
• 🚀 High-impact role with career advancement potential
• 🏠 Remote-first culture (may vary by business unit)
• 💼 Competitive pay and benefits