<p>Amazon Lab126 is a cutting-edge research and development team based in the San Francisco Bay Area, dedicated to designing and engineering innovative consumer electronic devices. Our team is behind some of Amazon’s most iconic products, including Fire tablets, Kindle e-readers, Amazon Fire TV, and Amazon Echo.</p><p><br></p><p>As part of the Amazon Devices team, we create seamless experiences that provide instant access to digital and physical products from anywhere. Our mission is to develop groundbreaking technology that enhances everyday life, making it more convenient, connected, and enjoyable.</p>

<p><strong>Job Opportunity: Customer Service Associate</strong></p><p> <strong>Location</strong>: Pune, Maharashtra, India</p><p> <strong>Job Type</strong>: Seasonal</p><p><br></p><h3><strong>About the Role:</strong></h3><p>At Amazon, the Customer Service team plays a pivotal role in providing exceptional support to customers. As a <strong>Customer Service Associate</strong>, you will directly contribute to our mission to be Earth’s most customer-centric company. This role offers flexibility and allows you to interact with customers via phone, chat, and email, assisting with everything from product inquiries to order and payment-related concerns.</p><h3><br></h3><h3><strong>Key Responsibilities:</strong></h3><ul><li><strong>Customer Support</strong>: You will be the first point of contact for customers, helping resolve queries related to orders, products, payments, and website navigation.</li><li><strong>Problem Solving</strong>: Instead of following scripts, you’ll leverage your unique problem-solving skills to provide tailored solutions.</li><li><strong>Multi-tasking</strong>: You’ll work with various tools to find solutions, communicate effectively with customers, and ensure their experience is seamless.</li></ul><h3><br></h3><h3><strong>Work Hours:</strong></h3><ul><li>This role requires working variable shifts to accommodate customer demand, including overnight, day, or late shifts.</li><li>The work week is <strong>minimum 40 hours</strong>, with shift patterns spanning from <strong>6 am to 11 pm, Sunday to Monday</strong>.</li><li>You may be required to work on national holidays.</li></ul><h3><br></h3><h3><strong>Required Skills:</strong></h3><ul><li><strong>Strong communication</strong>: Excellent verbal and written English skills.</li><li><strong>Customer-focused</strong>: Friendly, approachable, and able to handle customer interactions with empathy.</li><li><strong>Fast learner</strong>: Ability to quickly adapt to changes and handle multiple tasks in a high-energy environment.</li><li><strong>Attention to detail</strong>: Articulate and precise in all communication.</li></ul><h3><br></h3><h3><strong>Benefits:</strong></h3><ul><li><strong>Medical insurance</strong></li><li><strong>Pension plan</strong></li><li><strong>Internet allowance</strong></li><li><strong>Lifestyle benefits and retail discounts</strong> through Amazon Extras program</li><li><strong>Expert training</strong> and ongoing opportunities for skill development</li></ul><h3><br></h3><h3><strong>Basic Qualifications:</strong></h3><ul><li><strong>Minimum Age</strong>: 18 years old</li><li><strong>Right to work</strong> in India</li><li><strong>Fluent in English</strong>, both written and spoken</li><li><strong>Computer skills</strong>: Comfortable working with a computer</li><li><strong>Availability</strong>: Flexible to work rotating shifts, including weekends and overtime as needed.</li></ul><h3><br></h3><h3><strong>How to Apply:</strong></h3><ul><li>Complete the full application process, which includes assessments to evaluate your suitability for the role.</li><li><strong>Duration</strong>: Allow about 3 hours to complete your application. You can save your progress if needed.</li></ul><p><br></p><p><strong>Apply Now</strong> to join Amazon's Customer Service team and make an impact in a customer-focused environment!</p>

Customer Service Associate - Pune, India 

<p><strong>Job Opportunity: Sr. Human Resources Assistant, AMZL Ops North Region</strong></p><p> <strong>Location</strong>: Santa Catarina, Nuevo León, Mexico</p><p> <strong>Job Type</strong>: Full-time</p><p><br></p><h3><strong>About the Role:</strong></h3><p>Amazon is looking for a <strong>Senior Human Resources Assistant</strong> to provide HR support to the Delivery Station in the <strong>AMZL Ops North Region</strong>. This role involves both strategic and hands-on HR responsibilities, aimed at executing people initiatives, delivering excellent internal customer service, and driving process improvements in HR functions.</p><h3><br></h3><h3><strong>Key Responsibilities:</strong></h3><ul><li><strong>HRIS (Peoplesoft) Management</strong>: Ensure data integrity in HRIS systems, including entering new employee information, benefits enrollments, timecards, and updates to employee details.</li><li><strong>Payroll</strong>: Collaborate with station and shift managers to ensure employees are on the correct schedule patterns. Assist with payroll-related inquiries and generate necessary reports.</li><li><strong>Attendance Tracking</strong>: Work with managers to ensure correct employee attendance records, manage shift schedules, and crew sheets.</li><li><strong>Employee Support</strong>: Assist internal customers with benefits, orientation, and general HR inquiries. Handle employment and payroll verifications.</li><li><strong>New-Hire Administration</strong>: Coordinate new-hire orientations and assist with the onboarding process.</li><li><strong>HR Metrics</strong>: Track and report HR metrics, such as attendance, attrition, overtime, and engagement. Calculate turnover metrics for salaried and hourly employees.</li><li><strong>Employee Files</strong>: Manage employee files and ensure all documents are properly scanned and updated in Mydocs.</li><li><strong>Badging Process</strong>: Liaise with department managers and security to administer the badging process for employees.</li><li><strong>Collaboration</strong>: Assist with recruiting and safety department tasks, such as coordinating interviews and safety talks.</li></ul><h3><br></h3><h3><strong>Basic Qualifications:</strong></h3><ul><li><strong>Experience</strong>: At least 2 years of experience in human resources functions.</li><li><strong>Education</strong>: Bachelor’s degree or High School diploma.</li><li><strong>Skills</strong>: Knowledge of HRIS or Applicant Tracking Systems is preferred.</li></ul><h3><br></h3><h3><strong>Preferred Qualifications:</strong></h3><ul><li><strong>Degree</strong>: Bachelor’s degree in Business, HR, or a related field.</li></ul><h3><br></h3><h3><strong>Additional Information:</strong></h3><ul><li>This position may require working different shifts (day, swing, or night) as necessary.</li><li>The role demands excellent communication and interpersonal skills, a customer-oriented mindset, and the ability to maintain confidentiality regarding payroll, benefits, and employee issues.</li></ul><p><br></p><p>If you’re ready to contribute to Amazon’s HR functions while supporting employees in a fast-paced environment, this could be the perfect opportunity for you! <strong>Apply now</strong> for the position of Sr. Human Resources Assistant at Amazon.</p>

Sr. Human Resources Assistant , AMZL Ops North Region 

<p><strong>Job Opportunity: Financial Analyst</strong></p><p> <strong>Location</strong>: Hyderabad, Telangana, India</p><p> <strong>Job Type</strong>: Full-time</p><h3><br></h3><h3><strong>About the Role:</strong></h3><p>Amazon is seeking a <strong>Financial Analyst</strong> to join its <strong>FinOps – Operations Readiness Team</strong>. This team is responsible for supporting Amazon's global expansion by streamlining Accounts Payable (AP) processes. As part of the team, the successful candidate will drive complex projects and work closely with global teams, including business partners, technology, tax, and subject matter experts, to enhance FinOps and AP processes.</p><p>This is an exciting role where you will have the opportunity to shape AP processes, contribute to innovation, and work in a fast-paced, dynamic environment. Your focus will be on driving innovation for customers and vendors while using analytical skills to resolve challenges, manage risks, and deliver impactful results.</p><h3><br></h3><h3><strong>Key Responsibilities:</strong></h3><ul><li><strong>Project Management</strong>: Lead large-scale programs and projects from inception to delivery, working with cross-functional, geographically diverse teams.</li><li><strong>Solution Implementation</strong>: Translate business requirements into actionable solutions, ensuring the implementation is comprehensive across people, processes, policies, and technology.</li><li><strong>Collaboration</strong>: Partner with cross-functional teams to test and launch scalable solutions that meet customer needs while ensuring high standards of financial control.</li><li><strong>Execution</strong>: Follow Amazon's project methodology frameworks for consistent, efficient project execution, ensuring high-quality, scalable solutions.</li><li><strong>Risk Mitigation</strong>: Proactively identify and manage risks, obstacles, and challenges, with contingency plans in place.</li><li><strong>Monitoring</strong>: Track and report project health metrics to Senior Leadership after go-live.</li><li><strong>Continuous Improvement</strong>: Drive initiatives to enhance the effectiveness of FinOps and AP processes.</li></ul><h3><br></h3><h3><strong>Basic Qualifications:</strong></h3><ul><li><strong>Experience</strong>: 8+ years of post-qualification experience in <strong>Shared Services</strong>, <strong>Accounts Payable</strong>, and data-driven decision-making.</li><li><strong>Project Management</strong>: 3+ years of experience managing cross-functional projects with both technical and non-technical teams.</li><li><strong>Customer Focus</strong>: Strong customer orientation, with experience working with both internal and external customers.</li><li><strong>Independence</strong>: Ability to work independently in ambiguous situations and deliver results.</li><li><strong>Communication</strong>: Excellent interpersonal, written, and oral communication skills.</li></ul><h3><br></h3><h3><strong>Preferred Qualifications:</strong></h3><ul><li><strong>Certifications</strong>: Project management certifications (PMP, PRINCE2) or Six Sigma (DMAIC methodology).</li><li><strong>Industry Experience</strong>: Retail industry experience, especially using <strong>Oracle Financial Applications</strong>.</li></ul><h3><br></h3><h3><strong>Amazon’s Culture:</strong></h3><p>Amazon promotes an inclusive culture where employees are empowered to achieve their best work. The company offers accommodations to individuals with disabilities throughout the application and hiring process.</p><p>If you’re a results-driven individual with a passion for process improvement and project management, this role could be a great fit for you! <strong>Apply now</strong> to be considered for the position of Financial Analyst at Amazon.</p>

Financial Analyst 

<p><strong>Job Opportunity: Executive Assistant, China Public Policy, Consumer</strong></p><p> <strong>Location</strong>: Hebei, China</p><p> <strong>Job Type</strong>: Full-time</p><p><br></p><h3><strong>About the Role:</strong></h3><p>Amazon is looking for an exceptionally bright and motivated <strong>Executive Assistant</strong> to support the <strong>Head of China Public Policy</strong>. This role will involve providing administrative support to ensure the smooth functioning of the China Public Policy team, working across multiple stakeholders both internally and externally.</p><p>The ideal candidate will have a proven history of high performance, exceptional organizational and time-management skills, and a professional attitude when dealing with confidential and sensitive information. You will be expected to handle a variety of tasks, from managing schedules to supporting external visits, and liaising with senior business executives and government/public policy stakeholders.</p><p><br></p><h3><strong>Key Responsibilities:</strong></h3><ul><li><strong>Administrative Support</strong>: Provide seamless administrative support to the China Public Policy team, including managing complex scheduling, handling expense reports, and coordinating internal and external communication.</li><li><strong>Stakeholder Management</strong>: Handle interactions with external partners, government, and public policy stakeholders in a friendly and diplomatic manner.</li><li><strong>External Visits</strong>: Assist with the logistics and administrative support for external visits to Amazon.</li><li><strong>Organizational Support</strong>: Update organizational charts, process contracts, and help track the department’s budget.</li><li><strong>Expense and Budget Tracking</strong>: Manage expense processing and track the department’s budget.</li></ul><h3><br></h3><h3><strong>Basic Qualifications:</strong></h3><ul><li><strong>Education</strong>: BA/BS or equivalent experience required.</li><li><strong>Languages</strong>: Proficiency in both written and spoken <strong>English</strong>.</li><li><strong>Microsoft Office Proficiency</strong>: Expert-level skills in <strong>Microsoft Office</strong>, including Outlook, Word, Excel, PowerPoint, and AI tools.</li><li><strong>Independent Task Management</strong>: Ability to handle administrative details independently while keeping stakeholders informed.</li><li><strong>Discretion</strong>: High integrity and the ability to manage confidential information professionally.</li></ul><h3><br></h3><h3><strong>Preferred Qualifications:</strong></h3><ul><li><strong>Experience</strong>: 3-5 years of executive support experience at a senior level.</li><li><strong>Team Dynamics</strong>: Ability to create a positive, proactive, and calm work environment, especially within an international remote management team.</li><li><strong>Problem-Solving</strong>: Flexible and proactive under pressure, with strong problem-solving abilities.</li><li><strong>Business Acumen</strong>: Strong business acumen and the ability to identify gaps and implement improvements.</li></ul><h3><br></h3><h3><strong>Amazon’s Culture:</strong></h3><p>Amazon values an inclusive and empowering culture where employees are encouraged to do their best work. The company is committed to providing reasonable accommodations for applicants with disabilities throughout the hiring process.</p><h3><br></h3><h3><strong>Compensation:</strong></h3><p>Compensation details are typically discussed during the interview process.</p><p><br></p><p>If you are highly organized, enjoy managing diverse tasks in a dynamic, fast-paced environment, and want to be part of Amazon’s efforts in public policy, this could be a great opportunity for you! <strong>Apply now</strong> to be considered for this role.</p>

Executive Assistant , China Public Policy, Consumer  

<h3><strong>Are you an experienced UX Designer passionate about emerging technologies, data-driven innovation, and customer-centric design?</strong></h3><p>The Advertising User Experience team is seeking a dedicated and visionary Senior UX Designer to redefine advertising experiences through cutting-edge tools and systems. Our team operates like a startup within Amazon, driving creative, fast-paced, and entrepreneurial projects that simplify and optimize advertising while enhancing consumer interactions with ads.</p><p>As a Senior UX Designer, you'll lead the design and development of tools that help advertisers build, manage, and scale their business with Amazon Ads. You’ll collaborate with product managers, engineers, researchers, and company leaders to tackle complex challenges, transforming ideas into real-world solutions in an evolving, innovative industry. Your ability to navigate ambiguity, drive design-led initiatives, and adapt to emerging technologies will be crucial to success.</p><p><br></p><h2><strong>Key Responsibilities:</strong></h2><ul><li>Partner with product management, engineering, sales, and research teams to create intuitive user experiences, set UX guidelines, and drive best practices across the organization.</li><li>Lead end-to-end design processes in a fast-paced, iterative environment, owning the UX vision and execution.</li><li>Clearly communicate complex design concepts across different audiences, using strong presentation, interpersonal, and analytical skills.</li><li>Utilize research and data-driven insights to identify opportunities, develop strategic solutions, and build trust with stakeholders.</li></ul><p>Join us to shape the future of digital advertising with Amazon Ads!</p>

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Customer Service Associate - Pune, India

Sr. Human Resources Assistant , AMZL Ops North Region

Financial Analyst

Executive Assistant , China Public Policy, Consumer

Sr UX Designer, Advertising User Experience

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