Reposted :Customer Service Representative

💬 Customer Service Representative – Gate.io (APAC, Remote)

Gate.io is seeking a Customer Service Representative to deliver top-tier support to users of its crypto trading platform. This remote, full-time role is ideal for bilingual professionals with a financial or virtual currency background and a passion for customer care.

🛠️ Key Responsibilities

• Provide text-based support via email or chat to resolve user issues.
• Deliver professional product guidance and consultation.
• Calmly handle inquiries to enhance user satisfaction.
• Record unresolved issues and relay feedback to product teams.
• Keep users informed of platform updates or system changes.
• Perform additional duties as assigned by leadership.

✅ Qualifications

• Strong customer service orientation and communication skills.
• Minimum 1 year of experience in Chinese-English customer service (crypto, financial, or exchange sectors preferred).
• Team player with problem-solving and analytical abilities.
• Financial industry knowledge (e.g., stocks, futures) is a plus.
• Shift flexibility required: 9:00–18:00, 15:00–24:00, or 24:00–09:00 (GMT+8).